Othemologist
Resume:
Andrea Kitt
*** ****** ** #****, *******, TX ****0
***********@*****.***
Professional Summary
Detail-oriented Optician and Scheduling Coordinator with over five years of experience in vision care and clinical scheduling. Proven ability to deliver exceptional patient service while managing complex appointment systems and administrative tasks. Skilled in diagnostic equipment, EMR documentation, insurance verification, and front-desk operations. Committed to clear communication, workflow efficiency, and an outstanding patient experience. Work Experience
Optician / Scheduling Coordinator
Walmart Vision Center, Pearland, TX
August 2022 – Present
• Schedule and manage patient appointments to maintain optimal clinic flow.
• Design and fit lenses and frames per prescriptions with precise measurements.
• Calibrate seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Verify insurance coverage, file claims, and manage orders accurately.
• Operate EMR systems for precise patient recordkeeping.
• Manage multi-line phone systems for patient inquiries and scheduling.
• Maintain store displays and inventory.
• Deliver outstanding customer service to enhance patient loyalty. Ophthalmic Technician / Optician
America’s Best Contacts and Eyeglasses, Houston, TX April 2019 – June 2022
• Scheduled patient appointments and supported efficient clinic workflows.
• Conducted vision tests using OCT, visual field testing, and tonometry.
• Assisted ophthalmologists during exams and procedures.
• Verified insurance coverage and explained benefits clearly to patients.
• Interpreted prescriptions and guided patients in selecting lenses and frames.
• Managed EMR records accurately to ensure compliance.
• Provided clear, compassionate patient education and customer service. Director of Operations / Home Healthcare Director
Divine Destiny Home Healthcare, Houston, TX
January 2011 – August 2019
• Directed patient scheduling and coordination of in-home care services.
• Managed budgets, staffing, and resource allocation for operational efficiency.
• Developed and implemented policies to ensure high-quality care.
• Oversaw Medicare, Medicaid, and state licensing compliance.
• Recruited, trained, and supervised administrative and clinical teams.
• Built partnerships with hospitals and community organizations to grow services. Education
DeVry University – Downers Grove, IL
Associate of Arts in Business Management, May 2009 Skills
Patient Care & Technical
• Diagnostic equipment use (OCT, visual field testing, tonometry)
• Prescription interpretation and lens fitting
• Ocular measurements and optical orders
• EMR/EHR documentation
• Insurance verification and billing
Scheduling & Administrative
• Appointment scheduling and calendar management
• Patient intake and registration
• Multi-line phone system operation
• Front desk and reception management
• Workflow and care coordination
• Data entry accuracy
• Inventory management
Customer Service & Communication
• Active listening and patient education
• Problem-solving under pressure
• Time management and organization
• Sales and product promotion
• Microsoft Office Suite (Excel, Word, PowerPoint) Accomplishments
• Managed appointment scheduling for high-volume clinics while maintaining patient satisfaction.
• Supervised teams of 10+ staff across clinical and home healthcare settings.
• Improved customer service ratings through clear communication and attentive care.
• Designed inventory tracking systems in Microsoft Excel for enhanced accuracy.
• Negotiated vendor contracts to reduce expenses and increase profitability.
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