Operations Support Specialist with Leadership Focus

JASMINE N. CASTILLO

Chicago, IL

Administrative Operations Executive Support Client Services Team Coordination PROFESSIONAL SUMMARY

Administrative and operations professional with 8+ years of experience supporting executives, legal teams, educators, and service-based businesses. Known for managing high-volume workflows, confidential documentation, scheduling, customer relations, and cross-functional coordination. Proven ability to adapt across industries while maintaining accuracy, professionalism, and leadership in fast-paced environments.

Operations, Product & Team Leadership

Chicago, IL 2014 – Present

● Led daily front- and back-of-house operations across retail, food service, and event environments, ensuring product availability, organization, and operational readiness.

● Executed inventory activities including stocking, replenishment, merchandising, pull-backs, and organization to support sell-through and guest demand.

● Served as key-holder and shift lead, opening and closing locations, securing registers, and maintaining cash accuracy.

● Supported leadership by monitoring product movement, prioritizing tasks, and communicating operational insights.

● Delivered consistent, high-quality guest experiences through product knowledge, team collaboration, and calm decision-making in fast-paced environments. Legal Administrator (Executive & Operations Support) Harris & Harris Law Firm Feb 2018 – Jul 2021

● Supported attorneys and leadership by managing court-critical legal documentation under strict deadlines and compliance requirements.

● Maintained electronic case management systems, ensuring accuracy, confidentiality, and operational consistency.

● Conducted legal research and case analysis to prepare files for litigation.

● Prepared analytical spreadsheets and reports to support litigation strategy and financial tracking.

● Acted as a trusted point of contact for clients, employers, and court officials, balancing professionalism with problem-solving.

Customer Service & Administrative Coordinator

Berman’s Infinity Jan 2017 – Jun 2018

● Managed front-desk operations, including high-volume calls, scheduling, account support, and data entry.

● Handled large cash transactions and payment processing with accuracy and accountability.

● Supported daily office operation, including correspondence, filing, and internal system training. Associate Teacher / Care Coordinator

Bright Horizons May 2022 – May 2023

● Led structured daily routines and learning activities while ensuring safety, engagement, and emotional well-being.

● Partnered with parents and team members to communicate progress and address concerns.

● Maintained accurate digital records and documentation in compliance with organizational standards.

● Modeled adaptability, patience, and inclusive leadership in a regulated, fast-paced environment. Certified Home Health Aide

Healthcare Plus Caregivers Corporation Aug 2019 – Sep 2021

● Delivered in-home care, including medication tracking, mobility assistance, meal preparation, and emotional support.

● Maintained detailed schedules, health records, and communication logs.

● Built trusted relationships through consistent communication and dependable care. ADDITIONAL EXPERIENCE

● Social Media Coordinator & Bartender – Dynamic Productions

● Food Service & Sales Operations – El Campeón Piña Colada, New Paradise Bakery

● Retail Sales & Merchandising – Victoria’s Secret

● Receptionist & Concierge Operations – SNI Companies

● Front Desk Operations – University of Illinois Chicago Experience includes inventory support, merchandising, POS systems, cash handling, scheduling, opening/closing operations, and guest experience delivery. TECHNOLOGY & TOOLS

Microsoft Word, Excel, Outlook POS Systems Case Management Systems Data Entry & Reporting Scheduling Software

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