Medical Scheduler with Admin & EMR Expertise

LANAE Sanchez Ross

Tempe, AZ *****

**************@*****.***

602-***-****

Professional Summary

Detail-oriented Medical Scheduler with 7 years of diverse experience, including PET scheduling, patient registration, and medical administrative support. Skilled in EMR/EHR, maintaining patient confidentiality, and meticulous data entry. Arizona College of Nursing graduate with a Medical Assistant qualification, committed to efficient workflow management and exceptional patient service in fast-paced healthcare environments.

Work Experience

Medical Scheduler

SimonMed Imaging-Phoenix, AZ

February 2024 to July 2025

* Scheduled PET, DAT, and PSMA exams for patients, ensuring accurate and timely appointments

* Provided clear prep instructions to patients to support successful exam outcomes

* Registered patients and obtained completed demographics and medical insurance information

* Maintained patient confidentiality and adhered to HIPAA regulations during all interactions

* Utilized EMR/EHR systems for efficient scheduling and record-keeping

* Collaborated with medical staff to coordinate patient care and resolve scheduling conflicts Customer Service Representative

24-7 Intouch-Phoenix, AZ

January 2022 to December 2023

* Addressed consumer concerns and resolved card issues for Nike customers

* Facilitated order placements and provided courteous assistance to enhance customer satisfaction

* Utilized phone and live chat platforms to support customers efficiently

* Documented customer interactions and resolutions for accurate records ATV Technician

Hobi International-Phoenix, AZ

January 2022 to December 2023

* Refurbished Apple, Allstate, and Barnes & Noble products to meet company quality standards

* Performed meticulous data entry to ensure accurate inventory and service records

* Operated industrial equipment and performed heavy lifting as needed

* Maintained organized workflow and prioritized tasks for efficient operations

* Collaborated with team members to meet daily and weekly production goals Education

Medical Assistant (Diploma)

Arizona College of Nursing

July 2020 to July 2021

Skills

• Maintaining patient confidentiality

• Data analysis skills

• Leadership

• Google Docs

• Microsoft Outlook

• Cash register

• Medical administrative support

• Team collaboration

• Customer service

• Medical records

• Workflow prioritization (Less than 1 year)

• Kronos

• Front desk

• Forklift

• Medical scheduling (Less than 1 year)

• Multitasking

• Insurance verification and patient registration (Less than 1 year)

• GMP

• Live chat

• Integrity and follow- through

• Dermatology

• Microsoft Word

• Stocking

• Order facilitation

• Administrative experience

• EMR/EHR

• Grocery store

• Mac OS

• Manufacturing

• Grammar Experience

• iOS

• Filing

• Vital signs

• Analysis skills

• Microsoft Powerpoint

• Typing

• Management

• Industrial equipment

• Hotel experience

• Windows

• Restaurant experience

• Customer service and problem resolution (Less than 1 year)

• Google Sheets and verbal proficiency communication

• Interpersonal skills management

• Documentation review

• Prioritization

• Supervising experience

• Excellent written

• Hospitality

• Meticulous data entry

• Customer support

• English

• Heavy lifting

• Sales

• Order picking

• ATV refurbishment

• Order fulfillment

• HIPAA

• Problem resolution

• QuickBooks

• Microsoft Excel (1 year)

• Guest services

• Google Suite

• Clerical experience

• Phone-based with Phlebotomy customer service

• Database management

• Forecasting

• Workflow

• Medical Assistant

• Computer operation

• Detail-oriented

Certifications and Licenses

Driver's License

RMA

First Aid Certification

Certified Phlebotomy Technician

CCMA Certification

Forklift Certification

Pallet Jack Certification

CPR Certification

Medical License

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