Customer Service Leader with Training & Troubleshooting Expertise

*** ****** ****** **. 423-***-**** ************@*****.***

JUSTIN A. KING

OBJECTIVE

To contribute to your organization’s success through the use of exceptional customer service, managerial, and people skills.

SUMMARY OF QUALIFICATIONS

EMPLOYMENT

- Oct 2022 – Present Foundever Morristown, TN

- Managed and resolved manager-level escalations with a focus on customer satisfaction and issue ownership

-Trained and coached new support agents on product knowledge, call flow, troubleshooting techniques, and service standards

- Mar 2019- Oct 2022 Conduent Work from Home

-Diagnosed and resolved advanced technical issues requiring deep product expertise and multi-tier troubleshooting

-Supported new hire classes by assisting and mentoring new agents during training and early call handling

- Sept 2016 – Dec 2018 Sykes Enterprise Morristown, TN

- Provided customer support for a major cell phone provider, assisting with billing, device troubleshooting, account management, and service issues

-Sold DirecTV services over the phone by identifying customer needs and presenting tailored package options

- July 2014 - Sept 2016 Kawasaki Tennessee Morristown, TN

-Operated as a material handler in a high-volume manufacturing environment shipping automotive parts worldwide

-Packed, labeled, and prepared automotive components for international and domestic shipment

-Sept2012- July 2014 Mountainview Youth Development Center Dandridge, TN

-Supervised and monitored juveniles in secure custody to ensure their safety, well-being, and compliance with facility rules

-Transported juveniles to court appearances and external appointments while maintaining security protocols

-Sept 2011-Sept 2012 Hamblen County Temporary Holding Morristown, TN

-Supervised youth housed in a temporary detention/holding facility, ensuring safety, order, and policy compliance

Military Service

Branch of Service - Air Force -Sr Airman

Dates of Service 2000-2006

Served in the U.S. Air Force as Security Forces, deployed to Saudi Arabia, UAE, and Kuwait; trained on TASS sensors for base perimeter security, managed arms distribution as an armorer, and ensured readiness and accountability of weapons; supervised and mentored personnel, attended multiple leadership schools to develop team management and operational skills.

EDUCATION

2010-2012 Walter State Community College, Morristown, TN

2009-2010 Trident technical College, Charleston, SC

1994-1998 Morristown East high school Morristown, TN 37814

REFERENCE

* Heath Smith Pastor 423-***-****

* Emerald Stidham Supervisor 276-***-****

* Mark wilson friend 865-***-****

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