Debt Collections & Billing Specialist with 10+ Years Experience
Resume:
Renee Lewis
Reneelewis****@gmail
SUMMARY
Experience meticulous professional with over 10 years of combined experience in customer service, debt collections, billing and process management seeking to become part of an organization where I can use my expertise and proven leadership skills. A zest for solving complex problems, prospecting and diligence while building customer loyalty and offering top customer service.
Work Experience
Debt Collection Specialist
Cognizant Technology Solution/ ROI - Timonium, MD
October 2018 to October 2022
Medical Collection Specialist, reviewed patient bills for accuracy and completeness; obtains missing information.
Performed billing tasks on a computerized health information technology system.
Processed claims as they are paid and credit accounts accordingly.
Reviewed denials or partially paid claims and work with the involved parties to resolve the discrepancy.
Managed assigned accounts ensuring outstanding/pending claims are paid in a timely manner and setting proper follow ups to ensure contact with appropriate parties to collect payment.
Communicated with health care providers, insurance claim representatives, attorneys, and other parties to clarify billing issues and facilitate timely payment.
Consulted supervisor, team members and appropriate resources to solve billing and collection questions and issues.
Prepared reports and forms as directed and in accordance with established policies.
Performed a variety of administrative duties including but not limited to answering phones; outbound phone calls, faxing and filing of confidential documents; and basic Internet and email utilization.
Provided excellent and professional customer service to internal and external customers.
Functioned as contributing team member while meeting deadlines and productivity standards.
Legal Assistant (Contract)
Stern & Eisenberg - Nottingham, MD
February 2018 to May 2018
Responsible for internal and external Customer Service, Data Entry, process of incoming mail.
Utilized Case Aware, procured legal documents in Microsoft Excel, Charges to Account's Expenditure.
Assisted Paralegals and Attorneys.
Implemented Foreclosure and Bankruptcy knowledge policies and procedures.
Followed General Office Procedures and operated office machines.
Credit & Collections Specialist (Contract)
Fila USA - Sparks, MD
September 2017 to December 2017
Maintained customer accounts including processing of daily invoices and payments with minimal errors.
Reviewed, approved, or deny customer's orders based on credit lines and available daily credit holds.
Processed billing by verifying transactions information for accuracy.
Computed charges and refunds.
Preformed Cash Application through PayPal system.
Prepared and sending off invoices.
Identified accounts requiring additional communication for timely payments.
Recognized at risk customers and monitor accounts for any potential loss.
AR Collections Specialist
Cohn Goldberg and Deutsch - Towson, MD
May 2016 to July 2017
Performed duties within Accounts Receivable, collections, billing, and customer service departments.
Contacted customers via phone/fax/email to discuss outstanding invoices and billing issues, including documenting activities in our ERP software.
Resolved all open balances for a client, which includes open credits.
Researched and resolves client disputes (billing and non-billing related) and questions. This requires communication with other teams within our organization and demonstrating judgment regarding the resolution.
Reconciled complex billing histories and fee schedules.
Developed and maintain relationships with customer accounts and champion receivable policy, balance receivable expectations appropriately with each individual customer account.
Negotiated customer payment terms as needed, based on assessment of account status to ensure maximum payment recovery.
Prepared detailed and accurate billing adjustments and write-offs as needed.
Prepared detailed and accurate paperwork to trigger billing changes, such as altering a client's schedule.
Provided reporting and feedback to management and others about balances and issues related to clients' accounts.
Recommended clients' accounts for credit holds or litigation to management.
AR Collections Specialist (Contract)
Hobo Handbags - Annapolis, MD
February 2016 to May 2016
Performed debt collections duties on outstanding accounts receivables.
Demonstrated working knowledge of Collection Industry and laws.
Provided excellent communication, negotiate payment options, and general customer service.
Performed duties and operated in compliance to State and Federal guidelines.
Resolved account discrepancies and prepare adjustments and refunds for approval, as necessary.
Preform Cash Application for customer accounts.
Sorted, mailed, invoice and other documentation in outgoing mail bend.
AR Revenue Analyst (Contract)
BGE - Baltimore, MD
June 2014 to September 2014
Contacted and interacted with on-site with customers to troubleshoot meter communications errors and resolve meter connectivity issues.
Handed delivers various customer notices; reschedules disconnections and delivers 48-hour payment warnings according to defined on-site conditions and procedures.
Collected and record registered meter readings including entering, transcribing, recording, storing, or maintaining information in written or electronic/ form.
Performed checks and investigations in support of, switched meters, damaged or faulty meters, and other support checks including customer circuit breaker checks.
Contacted and interacts on-site with customers to resolve billing inquiries, meter connectivity issues, address changes and updates accounts for billing purposes.
AR & Fiscal Technician (Federal Contractor)
Library of Congress - Washington, DC
July 2013 to March 2014
Researched rejected invoices, identify and correct problems, and returns ineligible invoices to the vendor.
Interacts with vendors and members over matters of invoices rejected for payment.
Aided Fiscal Accounting Technicians, vendors, and members in resolving financial transactions.
Preformed Cash Application for customer accounts.
Processed claims for authorized vendors for purchases.
Provided customer service for vendors, resource advisors, financial analysts, and other external and internal customers.
Responded to questions from FED LINK members, managers, team leaders, accounting technicians, accountants, Communications/Hotline Team staff, IAG technicians, and FED LINK vendors relating to the status and accuracy of usage statements, status of members accounts and status of invoice; refers highly complex questions to the attention of the appropriate technician, team leader, or supervisor.
Checked records/files and automated accounting systems on status of payment dates and follows up the operation location, as necessary.
Responded to a variety of different customer inquiries, either orally or in writing.
Interacted with vendors and members over matters of invoices rejected for payment.
Accounts Receivables Representative (Contract)
Mobilex USA - Sparks, MD
September 2012 to May 2013
Prepared, edit, and submit facility medical billing in accordance with client contract terms.
Ensured all invoices were submitted accurately and timely per contract policy guidelines.
Conducted audits for DDF system, contract and FDS for changes and accurate information.
Submitted all required documentation with facility invoices.
Updated facility medical billing census and performs required invoice rebilling.
Contacted clients for payment.
Access client files if necessary to verify information.
Responded to verbal and written client inquiries regarding customer medical billing or collection concerns.
Researched accounts and document follow up appropriately.
Resolved account discrepancies and prepare adjustments and refunds for approval, as necessary.
Kept supervisor advised of area or compliance issues which may lead to untimely, inaccurate invoicing.
Filed incoming material such as mail orders, accounts payable, Explanation of Benefits and open account documentation according to file system.
Searched for and investigate information contained in files, completes vouches, keeps files current and supply information from file data of remove files upon request.
Sorted Medicare, Medicaid and state appointed health insurance claims as needed.
Placed mail, invoices, and other documentation in outgoing mail bend.
Collections & Accounts Receivables Representative (Contract)
Life Solutions - Austell, GA
June 2011 to December 2011
Collect ions of outstanding accounts receivables.
Demonstrated working knowledge of Collection Industry and laws.
Provided excellent communication, negotiate payment options, and general customer service.
Performed duties and operated in compliance to State and Federal guidelines.
Resolved account discrepancies and prepare adjustments and refunds for approval, as necessary.
Collections/Customer Service Specialist
Wells Fargo Home Mortgage - Columbia, MD
September 2009 to March 2011
Managed your individual accounts at the 30, 60 and 90-day level, using our technologically advanced, user-friendly computer systems.
Negotiated payment arrangements with the goal of keeping our borrowers in their homes and foreclosures and repossessions to a minimum.
Achieved production standards set each month to obtain your bonus reward by working accounts thoroughly and properly according to state and federal guidelines.
Assessments
Customer service — Expert
December 2021
Identifying and resolving common customer issues
Full results: Expert
Attention to detail — Proficient.
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Expert December 2021
Responding to customer situations with sensitivity
Full results: Expert
Work style: Reliability — Highly Proficient
December 2021
Tendency to be dependable, dependable, and act with integrity at work.
Full results: Highly Proficient
Call center customer service — Proficient.
December 2021
Demonstrating customer service skills in a call center setting
Full results: Proficient
Education
High School Diploma
Archbishop Carol High School, Buffalo N.Y.
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