Customer Service Specialist with CRM Expertise

CHRISTIE HALE

Covington, Ga ***** 678-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Dynamic Customer Service Representative with a proven track record at Teleperformance, excelling in complaint resolution and account updating. Adept at utilizing CRM

software to enhance customer interactions and ensure quality control. Known for maintaining high satisfaction rates through effective communication and stress management in fast-paced environments.

SKILLS

• Account updating • Complaint resolution

• Scheduling •Stress management

• Verbal and written communication

• Filing • Escalation management

• Quality control

EXPERIENCE

January 2022 - December 2024

Customer Service Representative

Teleperformance Norcross, Ga

• Followed up on unresolved cases to keep customers informed of progress towards

solution.

• Participated in workshops and seminars to continuously improve personal skills

related to position.

• Utilized various software programs such as CRM systems, order management

tools, and communication platforms effectively.

• Processed orders, prepared correspondences, and completed required

documentation.

March 2019 - January 2022

Customer Care Representative

Compass Experience Labs Atlanta, Ga

• Managed large volume of daily calls while maintaining high customer satisfaction

rate.

• Engaged in active listening with customers, confirming, and clarifying information

to provide comprehensive support.

• Monitored social media channels for potential customer service outreach opportunities.

• Tracked customer interactions using CRM software to ensure proper follow-up and

resolution.

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