Business Analyst with Banking & Stakeholder Expertise

Valid Drivers License: Code A & B

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• Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship

• Year on year revenue growth versus budget for team portfolio

• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards

• Act as the point of contact for the defined customer portfolio.

• Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer

• Manage the growth of active customer Account Base to increase client base

• Ensures a competent portfolio management as well as asset and liability growth

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• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards

• Manage the growth of active customer Account Base to increase client base

• Maximise Business Portfolio cross sell opportunities and strengthen client relationships

• Convert identified leads into successful sales

• Achieve individual targets as set according to appropriate business area or sales plan

• Comply with governance in terms of legislative and audit requirements

• Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted

• Ensure effective Data Management by ensuring expired limits are attended to against set target

• Prepare credit proposals for review by the Credit Product House

• Compliance with procedures and processes

• Keep abreast with what's happening within the market place and more specifically with regards to process and credit policy

• Manage own development to increase own competencies

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