Senior Remote Customer Support Specialist & Coach
Resume:
Gwynn Braswell
Roxboro, NC • 919-***-**** • *******@*****.***
Professional Summary
Resourceful customer service and administrative professional with 10+ years of experience supporting clients in fast-paced, multi-system environments. Strong background in phone-based support, documentation, problem-solving, and independent task management—ideal for remote work. Known for clear communication, empathy, and accuracy when handling billing issues, product questions, and enrollment assistance. Tech-savvy, self-directed, and comfortable learning new platforms quickly.
Core Remote Skills
Remote customer support (phone, email, chat)
CRM and multi-system navigation
Documentation and data entry
Billing and enrollment assistance
Conflict resolution and de-escalation
Independent work and time management
Microsoft Office and internet research
Remote collaboration tools (Zoom, Teams, Slack)
Problem-solving and process improvement
Professional Experience
Customer Service & Support Specialist
Various Roles — 10+ Years
Delivered high-volume remote and in-person support for billing inquiries, product information, and enrollment assistance.
Resolved customer issues with empathy, clarity, and a solution-focused approach.
Documented interactions accurately across multiple systems while meeting productivity and quality metrics.
Managed escalations and complex cases with professionalism and strong attention to detail.
Supported retail operations including team coordination, risk protocols, and customer satisfaction initiatives.
Adapted quickly to new software, workflows, and communication tools.
Education
Bachelor of Science, Paralegal StudiesEverest University Online
Associate of Science, Paralegal StudiesEverest University Online
Additional Strengths
Strong written and verbal communication
Reliable, organized, and self-motivated
Comfortable working independently or in virtual teams
Fast learner with excellent multitasking abilities
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