Remote Customer Service Specialist with 25+ Years Experience

Toni Gretch Apostol, CSSGB

n ***.****@*****.*** n +63-919-*******

n linkedin.com/in/-tga45 n San Jose del Monte City, Bulacan Professional Summary

Dynamic Business Development Manager with 20+ years of experience in the BPO industry, specializing in SaaS sales, client acquisition, and strategic partnerships. Proven track record in driving revenue growth, building long-term client relationships, and leading cross-functional teams to exceed business goals. Skilled in CRM platforms, consultative sales, and delivering solutions that enhance client outcomes. Core Competencies

• Business Development & Sales Strategy

• Client Relationship Management

• SaaS Sales & Lead Generation

• CRM Tools: Salesforce, HubSpot, Zoho, Pipedrive

• Team Leadership & Coaching

• Strategic Planning & Market Research

Professional Experience

Client Relations Manager

LKN Strategies May 2024 – Jan 2025

• Strengthened client engagement in healthcare and hospice sectors, ensuring long-term satisfaction and retention.

• Designed and executed data-driven campaigns to streamline communication and improve reporting accuracy.

• Conducted market analysis to identify emerging opportunities and align client solutions with industry trends. Business Development Manager

Cliniqon Jan 2024 – May 2024

• Expanded client base in home health agencies through targeted sales initiatives.

• Implemented centralized CRM system, improving client data management and reporting efficiency. Business Development Representative

Cielo Talent (RPO Solutions) Sep 2022 – Feb 2023

• Managed BD efforts in Singapore and India, focusing on RPO solutions.

• Developed tailored proposals and closed high-value partnerships. Inside Sales Specialist

Jewish Link Marketing Solutions Aug 2021 – Feb 2022

• Managed SaaS onboarding and client integration, improving adoption rates.

• Built strong client relationships, resulting in improved satisfaction and retention. Inside Sales Specialist

Gloss Jun 2020 – Oct 2021

• Developed and qualified sales pipeline through research and outreach.

• Guided client onboarding processes to ensure successful implementation. Sales & Business Development Consultant

ServiceSeeking Pty Ltd Apr 2016 – Oct 2017

• Boosted client acquisition by 20% with customized sales strategies.

• Consulted SMEs on marketing and operational improvements. Team Manager

UK T-Mobile, WNS Global Services 2008 – 2010

• Managed 14–20 staff, improving KPIs through coaching and process optimization. Early Career Roles

2003 – 2008

• Various industries – Account Management, Inside Sales, and Consulting.

• Focused on client acquisition, business consulting, and customer engagement across financial services, EdTech, healthcare, telecom, and SaaS.

Education

• BSBA – Human Resource Development Management – Siena College of San Jose

• Linguistics (2019) – University of the Philippines

• BS IT – Information System Management (2001) – AMA Computer College Languages

• English (Fluent)

• Tagalog (Fluent)

• Bicolano (Fluent)

• Visayan (Fluent)

• Ilokano (Fluent)

Technical Skills

• CRM: Salesforce, HubSpot, Zoho, Pipedrive

• Project Management: Trello, Asana

• Communication: Zoom, Microsoft Teams, Slack

• Productivity: MS Office, Google Workspace

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