Operations Manager - Restaurant Leadership and Service Excellence

Satya N Datt

Banff, AB, Canada ********@*****.*** 587-***-****.

Experience

General Manager

Masala Restaurant, Banff

Since Aug 2021-Banff, AB

Hiring for the front and back of the house.

Setting up training module, S.O.P and sessions.

Inventory, Labor and Food cost budget preparation

Preparing requisition and ordering as per the needs.

Ensuring a smooth flow of operations and service.

Book keeping and recording daily sales and cashflow for the business.

Payroll and tax documents update on periodic basis.

Par stock levels check and maintained for operations

Table Touches to ensure the customers have a delightful experience.

Walkaround every hour to keep a check on premises.

Performing opening and closing duties and responsibilities in the restaurant.

Assistant General Manager

Denny’s Restaurant

May 2017-Aug 2021 Saskatoon, SK

Address customers concerns and suggestions.

Recruit, train and supervise staff

Maintain company standards and exceed customer expectations.

Monitor revenues and sales procedures and prices.

Ensure health and safety regulations are followed.

Inventory control and par stock management.

Negotiate arrangements with suppliers for food and other supplies

Set staff work schedules and monitor staff performance,

Implement operational procedures for special events and concerts

Plan, organize, direct, control and evaluate daily operations.

Banff, AB, Canada ********@*****.*** 587-***-****.

Restaurant Manager

Boston Pizza

Oct 2015-Mar 2017, Calgary, AB

Perform opening and closing duties and procedures as per the shift.

Ready the VLT machines, Bar set up and ATM machines.

Specials of the day, soup of the day, happy hour specials

Maintain the cash till balance and check the daily sales report.

Help setting up the restaurant for success and smooth operations

Save daily reports on the system and update the BP financials.

Check BP learning site for any updates available and staff learning.

Check staffing for the day and designate sections as per the floor plan.

Assigning and listing special daily cleaning task for the day.

Table touch at least 15 tables for the shift personally.

Walk around of the facility inside and out at least once every hour.

Close and hand over the shift to next the person in charge with details.

Education

Diploma in Hotel Management and Business Administration

Fanshawe College,

London, ON, Canada,

2012-2014

Bachelors in Hotel Management and Hospitality Administration

Institute of hotel management,

Shimla, HP, India,

2007-2010

Skills

Advance experience in customer services, Staffing, Scheduling Time keeping, and Payroll Experience, Project Management,

Experience from multiple industries, hotels, hospitals, and call centers.

Advance written and verbal communication skills

Ability to work independently.

Analytical and research skills.

Detail oriented, well organized and able to handle a fast paced work environment

Flexible and adaptable according to changes in project and business

Banff, AB, Canada ********@*****.*** 587-***-****.

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