Charmette Fletcher - Versatile Operations & Customer Service Leader

CHARMETTE HATCHETT

EDUCATION

Bachelors of Science (Not Graduated), Bradley University

Major in Nursing

Associates of Arts, Illinois Central College Aug 2002 - May 2004 Major in Applied Science

WORK EXPERIENCE

Cashier, Humble Pie (Sky Harbor) Apr 2016 - May 2017 Processed payments accurately, handled cash and credit transactions, and managed daily till reconciliation.

Provided friendly customer service, accurately taking orders, and resolving guest inquiries efficiently.

Back-end Manager, Cowboy Ciao (Sky Harbor) May 2017 - Apr 2020 Managed all aspects of inventory and supply chain, including ordering, receiving, and stock rotation, ensuring optimal product availability and minimizing waste. Oversaw back-of-house staff operations, including scheduling, training, and performance management for kitchen, dishwashing, and prep teams. Ensured compliance with health and safety regulations within kitchen and storage areas, maintaining high standards of cleanliness and operational efficiency. Facility Manager, Tiny Bubbles Laundromats Apr 2024 - Present Managed the daily operations and maintenance of all laundromat equipment, including washers, dryers, and utility systems, ensuring optimal functionality and minimal downtime. Developed and implemented preventative maintenance schedules for machinery, extending equipment lifespan and reducing repair costs.

Oversaw vendor relationships for repairs, supplies, and services, negotiating contracts to ensure cost-effectiveness and quality.

Ensured compliance with health, safety, and environmental regulations, maintaining a safe and clean environment for customers and staff.

Managed inventory of parts and supplies, optimizing stock levels to prevent shortages while minimizing waste.

***********@*****.*** 602-***-**** Surprise, AZ Aug 2004 - Sep 2006

Bachelors of Science (Not Graduated), American Intercontinental University Major in Business Administration

Aug 2020 - May 2023

Delivery Driver, Door Dash Aug 2023 - Dec 2024

Successfully completed numerous food deliveries, ensuring timely and accurate order fulfillment for customers.

Utilized navigation apps effectively to optimize routes and meet delivery deadlines across diverse locations.

Maintained high customer satisfaction, ensuring professional and courteous interactions at every drop-off.

GAP: Went back to school at American Intercontinental University

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