Fraud Analyst with Data & Risk Expertise / customer service specialist
Resume:
NAHO MAEKAWA
FRAUD ANALYST 949-***-**** // ****************@*****.***
EXPERIENCE U.S. BANCORP
**** – present
FRAUD OPERATIONS ANALYST
• Monitored customer accounts and identified any discrepancies or irregularities in account activity.
• Reviewed customer profiles for any changes that may indicate fraudulent activities.
• Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior with multiple tools.
2018 – 2020 CUSTOMER SERVICE REPRESENTATIVE SPECIALIST
• Answered customer inquiries and provided accurate information regarding products and services.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
EDUCATION
1997 GIFU JOSHI UNIVERSITY Department of Literature in English PROFILE SKILLS
Experienced in many aspects of banking with keen
understanding of financial systems, data analysis and regulatory requirements.
Commended for analytical skills, problem-solving
abilities, and deep knowledge of risk management
principles.
Possess specialized skills in data analysis, pattern recognition, and risk assessment. Hardworking
professional experienced in field and ready for
challenges assignments.
Reliable in completing quality work and exceeding
expectations.
• System Analysis
• Report Preparation
• Workflow Analysis
• Documentation And Reporting
• Information Gathering
• Regulatory Compliance
• Proven ability to suggest, choose and
help locate products based on guest
needs and desires.
• Highly skilled in facilitating w positive
experience for the client.
• Regulatory knowledge
• Customer Experience
• Product Suggestion
• Computer Skills
• Call Management
• More than ten years of
professional experience in
customer service.
• In depth knowledge of building
exceptional customer experience
through attitude and service.
Contact this candidate