Customer Service Expert with 13+ Years Experience
Resume:
Timika Battle
Customer Service Representative
**** ******* ******, *** *, Memphis, United States, 38104
**************@*******.***
Customer Service Representative with over 13 years of extensive expertise in delivering exceptional client support and streamlining processes. Proficient in Microsoft Office and skilled in accounts receivable, credit analysis, and account management, fostering strong client relationships and enhancing satisfaction. Passionate about leveraging innovative strategies to elevate customer service standards and drive organizational success.
Employment history
Customer Service
Representative,
PeopleShare/PRWTS,
Jul 2024 - Dec 2024
Philadelphia, PA
Responsible for answering routine telephone inquiries in a customer-oriented call center operation environment by following standard scripts & procedures.
• Assist customers with the account opening process
• Accurately explain the terms/ conditions and policies/ procedures relating to the account CSR - Customer Service
Representative,
Contemporary Services
Corporation/Freedom
Mortgage, Oct 2021 -
Dec 2023
Mount Laurel, NJ
• Provided assistance to clients
• Maintained up-to-date knowledge of customer accounts
• Created customer appointments
Call Center
Representative, North
American Spine and
Pain, Jun 2021 - Sep 2021
Paoli, PA
• Assisted New patients with scheduling New patient appointment.
• Verify patients insurance with their insurance company. Loan Processor, Money
Mart/ Dollar Financial,
Sep 2017 - Nov 2020
Malvern, PA
• Verifying/approving documents for approval of long-term Loans
• Updating customer financial information in VITA back office system to be able to transfer and ACH funds.
Call Center Trade
Specialist, BNY Mellon,
Dec 2016 - Sep 2017
King of Prussia, PA
• Helped Shareholders with stock and trade options
• Process account payment, perform cash out process at end of shiftProvided exceptional customer service by actively listening to inquiries, fostering trust and rapport with clients to enhance satisfaction.
Enhanced customer satisfaction by effectively resolving inquiries, leading to a more streamlined service experience.
• Explained products and benefitsDelivered exceptional customer service by resolving inquiries, fostering strong client relationships and ensuring satisfaction. Streamlined appointment scheduling processes, reducing wait times and enhancing overall customer engagement.
Maintained comprehensive records of customer interactions, ensuring accuracy and supporting timely follow-ups.
• Transferred calls to the appropriate extension of patients requestProvided exceptional customer service by assisting new patients with appointment scheduling, ensuring a seamless onboarding experience.
Verified patient insurance details promptly, reducing claim processing time and enhancing overall patient satisfaction.
• Assist with waiving of NSF incurred.Processed loan applications efficiently, ensuring timely approvals and enhancing customer satisfaction through rapid service delivery. Conducted thorough document verification for long-term loans, significantly reducing errors and improving compliance with regulatory standards. Worked closely with the finance team to update customer financial data in the VITA system, streamlining fund transfers and ACH processes. Employment history
Lead Sales
Representative, Boost
Mobile-JYGM, Inc, Nov
2014 - Dec 2016
• Offered consultative sale and service on the sales floor during retail hours. Store Manager,
Clearwire, Mar 2012 -
Sep 2013
• Developed a plan for success to meet and exceed sales targets for retail sales team. Education
DPT Business School, Philadelphia, PA, Sep 2006 - Jun 2007 Certification in Pharmacy Technician
Edgecombe Community College, Rocky Mount, NC, Aug 1996 - Jun 1998 Associate's degree in Computer Science
Rocky Mount High School, Rocky Mount, NC, Aug 1993 - Jun 1995 High school diploma
Skills
ACH B2B Sales Retail Management Credit Analysis
Banking Account Management Microsoft Office Microsoft Word Accounts Receivable Microsoft Outlook Microsoft PowerPoint Leadership ADP Human Resources Customer Service Phone Etiquette Accounting Data Entry Microsoft Excel
Languages
English
• Assisted Shareholders with mutual fund transfers from 401K and 403(B)Provided exceptional support to shareholders, enhancing their understanding of stock and trade options through clear communication.
Facilitated seamless mutual fund transfers from 401K and 403(B), ensuring timely processing and improving customer satisfaction.
Worked closely with financial teams to resolve shareholder inquiries, strengthening relationships and promoting trust.
• Meet and exceeded individual and team sales goalsAchieved top sales performance by leveraging consultative techniques, leading to substantial improvements in customer satisfaction and retention.
Facilitated team training sessions to enhance product knowledge, fostering a supportive environment and boosting overall team sales effectiveness. Maintained accurate inventory records and executed regular audits, ensuring product availability and minimizing stock discrepancies.
Developed personalized sales strategies based on customer needs, resulting in a noticeable increase in upselling and cross-selling opportunities.
• Managed Sales Representatives' daily sales activities and including closing ratios, customer contracts, after sales follow-up and customer outreach.Implemented targeted training programs for sales staff, boosting team performance and enhancing customer engagement.
Analyzed sales data to identify trends, leading to strategic adjustments that improved overall sales effectiveness.
Fostered a positive team environment, encouraging open communication and collaboration, which resulted in increased morale and productivity. Maintained accurate inventory records and streamlined stock management processes to minimize discrepancies and reduce overhead costs.
Developed a customer feedback system that informed product offerings, leading to noticeable gains in customer satisfaction and loyalty.
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