Customer Service & Leasing Specialist with Medical Office Experience
Resume:
Work Experience
Customer Service Representative
Alorica - Humble, TX (Remote)
December 2023 to May 2024
Cultivate strong relationships with patients and physicians by demonstrating empathy and professionalism in every interaction, ensuring all communications align with the organization's mission to provide exceptional care. Regularly review patient feedback to identify areas for improvement and implement changes to enhance the overall patient experience. Stay up-to-date with industry trends and advancements in patient care to recommend innovative approaches that benefit both patients and medical partners. Collaborate with cross-functional teams to streamline processes and maximize efficiency, reinforcing the organization’s commitment to excellence in service delivery.
Leasing Consultant
RPM Living - New Orleans, LA March 2023 to September 2023 (Contract)
Make and receive calls from clients to rent, transfer calls, and handle faxing, scanning forms, purchase orders, filing, setting appointments, management agreements, leasing experience, renewing and updating lease agreements, evaluating potential properties for market rates, and managing move-out and move-in preparations.
Leasing Consultant
St Anne's Square - New Orleans, LA February 2020 to June 2021
Filing documents, transferring calls, faxing and copying, attending to residents' needs, processing purchase orders and timesheets, entering data into the computer, directing clients, managing mail transfers, setting up appointments, screening potential residents, addressing service requests, and processing lease renewals.
Education
High school or equivalent
June 1987 to September 2000
Skills
Customer Care (3 years), Call Center (4 years), Customer Service (4 years), Typing (2 years), Team management (2 years), Clerical experience (2 years), Cold Calling (2 years), Computer Skills (2 years), Quality Assurance, Medical Office Experience (2 years), Medical Scheduling, Medical Records, Insurance Verification (2 years), Patient Care, Administrative Experience (3 years), Multi-line phone systems (2 years), Public relations, Guest services (3 years), Guest relations (3 years), Windows, Microsoft Outlook (2 years), Office Management
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