HR Technology
Resume:
Rickie R. Love
Algonquin, IL ***** • 847-***-**** • ******@******.***
https://www.linkedin.com/in/rickielove/
HR TECHNOLOGY CONSULTANT
HR Technology professional with 20+ years of experience in the design, optimization, and administration of HR systems, with deep expertise in SAP SuccessFactors. Recognized for aligning technical, operational, and project management skills to deliver scalable HR technology solutions. Skilled at partnering with HR, IT, and vendors to streamline processes, strengthen data integrity, and elevate the employee experience. Proven track record leading system integrations, supporting M&A transitions, and driving adoption of new tools through stakeholder engagement, training, and change management.
SAP SuccessFactors eXpert (SFX) Accreditations: Platform Employee Central Position Management Goal Management Performance Management
Core Competencies:
HR System Optimization & Process Improvement
Project Management & Team Leadership
Implementation & Change Management
Business Requirements Gathering & Gap Analysis
Configuration, User Testing, Troubleshooting
Vendor Relations & Management
Cross-Functional Collaboration
User Training, Knowledge Transfer & Adoption
Professional Experience
HR TECHNOLOGY CONSULTANT SuccessFactors Specialist
Multiple Global Clients (via contract engagements) 2020 – 2024
Partnered with business stakeholders to design, optimize, and administer SAP SuccessFactors across Employee Central and Talent modules. Advised HR and IT leaders on configuration best practices, data governance, and process automation to enhance efficiency, compliance, and the employee experience. Supported SF releases by conducting feature reviews, testing, and driving adoption across the HR user community.
Cargill, Inc. – Collaborated on the Employee Central Optimization Project, developing a roadmap and execution plan through user interviews, configuration review, gap/impact analysis, and process alignment with global best practices.
Moody’s Corporation – Administered Employee Central and designed business rules, MDF objects, workflows, and mass data imports. Supported the HR Transformation Program, including data conversion efforts (extract, transform, load, and validate), and led data migration activities for the RMS acquisition (M&A).
Walgreens – Supported migration of talent management processes from a legacy platform into SuccessFactors, ensuring data integrity and process continuity.
A. O. Smith Corporation – Administered Talent Management modules (GM, PM, LMS, ONB.1.0, RM). Managed multiple HR tech initiatives including IAS/IPS migration, implementation of Mentoring, Candidate Relationship Management, and Employee Referral programs. Delivered training and knowledge transfer to drive successful adoption.
Corelle Brands – Optimized the Employee Central to ADP Payroll integration via Dell Boomi, identifying pain points and implementing best-practice solutions to enhance payroll accuracy and streamline processing.
HRIS MANAGER HR Technology Lead
Nouryon Chicago, IL 2018 – 2020
Led North America HR technology operations, overseeing system implementations and administration to deliver compliant, scalable HR solutions in partnership with business leaders and vendors.
Served as technical lead for the implementation of ADP Benefits and Payroll (SAP ADP GlobalView), overseeing requirements gathering, vendor coordination, interface design, and master data conversion.
Acted as North America technology lead for the end-to-end integration and migration of the SAP SuccessFactors HCM platform, aligning regional HR technology with cross-functional business objectives.
Led North America system design, integrations, and UAT for Employee Central and Onboarding modules, ensuring seamless end-to-end payroll connectivity.
Enhanced HR compliance and data integrity by conducting audits, monitoring system performance, and resolving functional issues across compensation, benefits, performance, and onboarding modules.
Drove user adoption and confidence by designing and delivering training programs, providing hands-on support, and transferring knowledge to HR teams.
HR TECHNOLOGY BUSINESS ANALYST
CDK Global, Inc. Hoffman Estates, IL 2014 – 2018
Served as SAP SuccessFactors HCM System Administrator and Business Analyst supporting global operations across 30+ countries. Led implementations and provided technical SME expertise for Employee Central, Talent Management, and security (RBP).
Partnered with HR leaders and consulting partners to gather requirements, design processes, configure modules, and deliver UAT for large-scale global implementations.
Administered Employee Central and Talent modules (Goals, Performance, Career Development, Succession, Talent Profile, 360), ensuring alignment with business needs and compliance requirements.
Oversaw security administration (Role-Based Permissions) across the entire SuccessFactors suite, strengthening system controls.
Chaired the HR Technology Council to assess and prioritize enhancement requests, improving governance and system performance.
HR SYSTEMS PROJECT MANAGER
US Cellular (Contract) Chicago, IL 2012 – 2014
Managed HR technology projects and system enhancements for enterprise HR applications.
Managed annual goal, performance, and compensation cycles within SuccessFactors Talent Management, providing end-to-end project leadership, stakeholder management, and training support.
Streamlined access and security by implementing role-based permissions across the SuccessFactors platform.
Education and Professional Development
M.A., Applied Professional Studies – DePaul University, Chicago, IL
Focus: Integrating Information Systems and Technology to Manage Human Resources
B.A., Telecommunications – Indiana University, Bloomington, IN
Professional Development & Training
Associate Certificate, Project Management – The George Washington University (ESI International)
Measuring the Effectiveness of the HR Function – IHRIM
Project Management Workshop – Kepner-Tregoe
Managing the HRMS – IHRIM
Fundamentals of Human Resources Management – American Management Association
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