Bianca Helton - Remote Customer Service Specialist

Bianca Helton, Educational Aide

Eaton Rapids, Michigan, United States, 517-***-****, ******@*****.***

PROFILE Dynamic administrative professional with expertise in accounting and office management. Streamlined accounts payable processes, resulting in a 30% reduction in invoice discrepancies. Coordinated technician schedules and maintained accurate vendor records, enhancing operational efficiency. Proven ability to manage multiple tasks under pressure while ensuring information accuracy and integrity. Committed to leveraging strong organizational skills to drive administrative success in future roles. EMPLOYMENT HISTORY

Sep 2025 Educational Aide, Dieck Elementary School Support office operations by filing, laminating, and copying. Supervise children during recess on the playground. Manage library opening and book rentals for students. Ensure timely pickup of children after school and coordinate bus departures.

May 2025 — Sep 2025 Legal Transcription, Stratcomm Facilitated teleconferences between claimants and judges. Verified accuracy of claimant information. Linked representatives to conference calls. Transcribed critical information identified by judges for official records.

• Ensured seamless communication between all parties involved.

• Maintained high accuracy in transcription under time constraints.

• Supported legal proceedings through timely information relay. Aug 2024 — Nov 2024 Administration, Robert Half

Oversee invoice payments through verification and coding processes. Coordinate City Inspections with the maintenance crew and delegate work orders effectively. Support vendors regarding accounts payable and maintain vendor records in Rent Manager. Update database with accurate contact information and ensure information integrity.

Jun 2024 — Aug 2024 Project Coordinator, Smart Homes Smart Offices Coordinate technician schedules for equipment installation. Liaise with customers to identify optimal installation times. Interpret and relay information to technicians. Maintain and verify accuracy of contact records in database. Deliver clear directions and special instructions. Manage incoming calls and prioritise accordingly. Prepare operational folders for technicians at client sites. Feb 2024 — Apr 2024 Accounts Payable, Robert Half

Oversee accounts payable functions, ensuring timely invoice payments and purchase order verification. Validate vendor billing status and approve expense reports. Provide guidance to team members while processing payroll for employees. Identify discrepancies in orders and invoices. Update vendor records in SAP and maintain the database for accuracy.

• Ensured prompt payment of invoices, improving cash flow.

• Streamlined expense report approvals, enhancing efficiency.

• Resolved vendor discrepancies, reducing errors by 30%.

• Maintained accurate vendor records in SAP for improved tracking. EDUCATION General Diploma

Associates Degree

SKILLS Accounts Payable Expert

SAP Expert

Microsoft Office Expert

Communication Expert

Organisational Skills Expert

Data Accuracy Expert

Problem Solving Expert

Vendor Management Expert

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