Dependable, Quick-Learning Administrative Professional
Resume:
SHELLY RECTOR
**** ******* *****, *** #* · Rogers, AR 72756
479-***-**** · *************@*****.***
PROFESSIONAL EXPERIENCE
DISPATCHER
Wachter — April 2024 to March 2025
- Managed multiple incoming phone lines and coordinated daily field technician activities.
- Reviewed work orders, updated job notes, and ensured accurate documentation.
- Checked technicians in and out of jobs and scheduled return visits when necessary.
- Recorded material usage and associated costs.
- Communicated regularly with field technicians to track job progress and resolve issues. NEW PATIENT COORDINATOR
Highlands Oncology Group — January 2022 to February 2024
- Triaged incoming referrals by priority to ensure timely scheduling of consultations.
- Processed and scheduled all incoming radiation consultations.
- Requested and organized medical records and imaging scans for new patients.
- Entered and maintained accurate patient data in the system.
- Managed consultation tracking using Excel.
- Provided backup support for the front reception desk and handled clinic opening/closing duties. FRONT MEDICAL RECEPTIONIST
BoozmanHof Eye Clinic — January 2021 to October 2021
- Checked in patients and verified demographic and insurance information.
- Scheduled appointments and managed front desk operations.
- Scanned and prepared documentation for upcoming patient visits.
- Triaged walk-in patients to ensure appropriate care flow. PRIOR AUTHORIZATION COORDINATOR
Hull Dermatology & Aesthetics — October 2015 to March 2020
- Registered new patients and maintained accurate records for existing patients.
- Retrieved previous treatment records and prepared patient charts.
- Managed check-in/check-out, appointment scheduling, and insurance verification.
- Processed patient payments and ordered necessary labs.
- Completed daily closing duties and transmitted documents securely via email.
- Handled medication prior authorizations and insurance denial appeals. SKILLS
- Strong adherence to quality and compliance standards, including HIPAA
- Proven ability to meet deadlines and manage multiple priorities
- Excellent communication and problem-solving skills
- Experienced with multi-line phone systems and office equipment
- Customer service oriented; effective team player and new employee trainer
- Detail-oriented with experience in data entry, scheduling, and record management
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