Customer Service Specialist - Part-Time (WFH)

Turner Charlesetta Garnett

Chesapeake, VA 233*-***-*** 5765 *************@*****.***

Profile

Skilled facilitator recognized for an unwavering attention to details, superior organizational skills and a relentless demand for productive communication and strategic solutions. Dedicated to forecasting and maintaining staffing levels while providing reliable and collaborative operational and administrative support.

Completed a SOP for the OB Dock Process Assistant; which is being use across all four shifts for new Process Assistants and new Managers included. Also became Process Assistant of the month. Experience

PROCESS ASSISTANT AMAZON ORF2-CHESAPEAKE, VA

SEPTEMBER 2022-PRESENT

• Ensured successful area performance through tracking, reporting and feedback on associate performance, participating in operational excellence initiatives, and safety initiatives.

• Review and update SOP and standard work checklist.

• Execute stand work duties.

• Helped daily support management of department duties, assigning job duties and summarizing shift performance.

• Trained and coach associates on working safely at all times.

• Coordinate with Ship Clerk and TDR teams and direct pit drivers to maintain a steady freight flow

• Assist the floor as an associate resource, trained and coached associates, and verified SOP compliance.

• Mentor associates in various functions, training them to navigate productivity and quality objectives successfully; developing three associates into the role of Process Assistant

• Routinely evaluate business needs and adjust staffs. SHIP CLERK AMAZON ILG1-NEW CASTLE, DE

OCTOBER 2021-AUGUST 2022

• Recruited and successfully participated in the launch of ILG1 in New Castle, DE. Held position as first Ship Clerk responsible for transportation traffic for BHD.

• Communicate with Tom Team and Ship Clerk regarding any trailer swaps, TDR event and CPTs needs

• Identify quality defect, missing items, and other issues that hamper.

• Created efficient dock layout, decreasing indirect, non-productive hours while improving customer satisfaction with on-time shipping.

• Introduced labelling and staging techniques that reduced processing time and created more warehouse space for additional cargo.

• Improved dock rate metrics and reduced traffic logistical issues. Page 2

• Daily management of department duties, including planning loads around standard departure time, load flow control, and ensuring proper trailer utilization.

• Provide timely and effective communication with various transportation officials to ensure delivery of items.

SEASONAL PROCESS ASSISTANT AMAZON PHL7-MIDDLETOWN, DE NOVEMBER 2019-JANUARY 2020

• Ensure successful shift performance, through tracking, reporting and feedback on associate.

• Execute on production duties

• Understand workflow and daily production goals.

• Reporting using BUST and SWARM

Education

BA- SOCIOLOGY-MINOR-EDUCATION NOVEMBER 2001 AME ZION UNIVERSITY, MONROVIA, LIBERIA

NON-PROFIT MANAGEMENT- CERTIFICATE FEBRUARY 2021 UNIVERSITY OF DELAWARE Core Competencies

· Process Improvement

· Strategic planning

Problem solving

· Customer Service

· Associate Mentorship

· MS Office Products

· Team Development

· Conflict Resolution

· Forecasting

· Compliance

· Project Management

· Program Development

Contact this candidate