Customer Service, Data Entry & Office Management Professional
Resume:
SHARON D. CARR-MABON
**** ******** *****, *******, ********* 38125
901-***-****, ************@*****.***
LETTER OF INTENT
To Whom It May Concern:
I am delighted at the opportunity to apply for the position that is advertised on your company website. My relevant experience is diverse and establishes me as an excellent candidate for the opportunity. I am motivated self- starter with an extensive amount of experience in Customer Service, Data Entry and Office Management. As a part of the team, I hope to provide you the reliable and efficient Customer Service and Data Entry services that support your business and company goals.
As a Customer Relations and Data Entry Specialist with the Advertising Checking Bureau, I have had the opportunity to utilize not only my customer service and data entry skills but also my time management, planning, research, and database management skills. Much like my experience with Advertising Checking Bureau, I had the chance to display those same skills with Randstad. As the owner and director of my own home day care, Miss Sherry’s Home Day Care, I was able to act in my passion with children daily. I was able to do something I love and gain endless amounts of practical business management experience.
Enclosed is my resume, which describes my academic and professional experiences to date and give a more in depth look at my skill set. I greatly appreciate your time and consideration and hope to hear from you soon.
Respectfully Yours,
Sharon D. Carr- Mabon
SHARON D. CARR-MABON
4771 ASHCROFT DRIVE MEMPHIS, TENNESSEE 38125
901-***-****. ************@*****.***
OBJECTIVE
Resourceful and very motivated professional with a diverse range of experience in customer service, account management, business management and date processing. Seeking a challenging position with potential for growth and advancement. Driven professional specializing in administrative and office management.
STRENGTHS
-Leadership and overseeing projects in multiple phases Collaborative team player with the ability to motivate others
-Creating and maintaining reports Data Entry and Maintenance
-Highly detail- oriented with the ability to work independently Excellent delivering written and oral reports
Technical Proficiency: MS WORD, EXCEL, POWERPOINT, OUTLOOK, MAC, and PC platforms
PROFESSIONAL EXPERIENCE
Sedgwick
OSS Associate, September 18 2023- September 18 2024
-Provide customer care via telephone to Doctors, Nurses, Claim Adjusters, Examiners, and Customers.
-Review scanned documents for entering data.
-Research and process electronic mail, modifies documents to correct claim.
-Maintain service level agreements and meet production requirements.
-Perform other duties as assigned support the organization quality program.
-Adheres to Best Practices and follows indexing protocol.
The Internal Revenue Service
Contact Service Representative, November 2022-December-2022
-Worked with records, documents, and financial accounts.
-Frequent contact with public taxpayers
-Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies.
The Advertising Checking Bureau
Customer Relations and Data Entry Specialist, September 2016-November-2022
-Summarize and tabulate incoming and outgoing numbers from various reports, utilizing a variety of databases and automated system.
-Research customer/client history using multiple sources and databases to identify and manage customer account information.
-Provide administrative support to managers, supervisors, and staff members by assisting in day-to-day management of the office activities.
-Generate and verify customer/client reports, encounters, documents, and data, maintain open communication with internal business partners and Product Managers.
-Exercise quality control over customers’ documents.
Randstad Temporary Service
Administrative Assistant, November 2015-September 2016
-Provided administrative support to the Randstad team and higher-level management.
-Answered telephones and emails t assist clients and employees throughout the organization.
-Maintained calendars, coordinated appointments, meetings, and travel arrangements.
-Compile, maintain and update records.
Miss Sherry’s Home Day Care
Owner/Director, August 1999-May 2016
-Owned and managed day to day operations of day care center, arranging financing, hiring staff, and reviewing revenue.
-Facilitate training to employees using a variety of instructional techniques.
-Created a safe, engaging environment to promote learning for infants, toddlers, and pre schooled aged children.
-Created and facilitated weekly learning curriculum using a variety of instructional techniques.
Prior Experience: Troll Communications – Data Processing Clerk, September 1997-July 1999.
Third Party Solutions – Date Processing Clerk, August 1996-September 1997
Hollywood Casino – Receptionist/PBX Operator, August 1994-August 1996
EDUCATION
High School Diploma (1986) -Mitchell High School Memphis, Tennessee
Associate of Arts in Early Childhood Education (1988) -Shelby State Community College
REFERENCES
Patrice Knox/Claims Processor
Magic Lambert/Claims Processor
Chasity Grandberry/Claims Processor
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