Operations and Administrative Professional with Bookkeeping Experience

Bernadette M. Joffroy

**** ***** ***. ****** *******, CA 95610 650-***-**** *************@*****.*** https://www.linkedin.com/in/bernadette-joffroy-3117416b/ EXPERIENCE

Coastal Bookkeeping Services Aug-2023 to Present (Self Employed) Office Manager/Bookkeeper

- Manage front desk, prepare, and process payroll, weekly and monthly financial reports.

- Reconcile bank statements, credit cards and mortgage loan payments.

- Assisted in Audit preparing Profit & Loss, Income Statements, Sales Journals, Sales Ledger, and General Ledger for all accounts.

Gusto Inc. Feb - 2022 to July - 2023

Customer Service Experience – Payroll/Benefits (Remote)

- Provided customer support by interacting with small

- Resolved payroll and benefits related questions via email, and live phone.

- Resolved customer inquiries about processing payroll, taxes, and compliance. As well as benefits open enrollments, renewals, and new hire plans.

- Communicate with carriers as needed.

AbilityPath Aug - 2021 to March -2022

Children’s Therapy Coordinator - Redwood City, CA

- Assisted families with information regarding insurance coverage.

- Oversaw tracking systems to ensure hours are correct, authorized and uploaded in collaboration with accounting.

- Oversaw therapist scheduling to support productivity targets: waitlist and proactively followed up with clients.

- Provided administrative support to ensure children receive therapy services in a timely manner. City & County of San Francisco SFO Feb – 2020 to April – 2022 Economics & Community Development Senior Clerk, San Francisco, CA

- Managed front desk, scheduled interviews for interns, reserved meeting rooms, prepared training material, collected confidential information for background checks and security badges.

- Assisted interns and airport staff in collecting student work permits, issuing intern’s transportation.

- Completed New Hire items including intern’s payroll and coordinating payroll and benefits with private sector airport companies, and other administrative duties as assigned.

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Rocha Construction & Earthworks Aug – 2020 to Nov. 2020 (contract) Office Manager, Half Moon Bay, CA

- Managed front desk office support.

- Processed daily Lead Activities, Contracts and Correspondences using Builder Trend Solutions software.

- Prepared and processed payroll, weekly and monthly financial reports.

- Managed Accounts Payables & Accounts Receivables.

- Reconciled bank statements, credit cards and mortgage loan payments.

- Assisted in Audit preparing Profit & Loss, Income Statements, Sales Journals, Sales Ledger, and General Ledger for all accounts.

KNOWLEDGE/SKILLS: Accounting Administrative, Accounts Payables/Receivables, General Cashier, Cash Handling, Purchase Orders and Receipts, Assist with Audit requests, Microsoft Office, Excel, Word, Manage Calendars, Zoom, QuickBooks, PowerPoint and Salesforce.

Fluent in Spanish

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