Practice Operations Leader with 15+ Years Healthcare Experience

Frankie Daiek (she/her)

******@*****.*** New Boston, 48164, MI 248-***-**** www.linkedin/in/frankiedaiek Summary

Dynamic Practice Manager with over 15 years of experience in operational management within healthcare settings. Proven expertise in optimizing patient care processes and financial operations while managing diverse teams including medical providers. Achieved significant cost reductions by utilizing data analytics and successfully transitioned billing systems to improve cash flow. Recognized for driving Value-based care models and Medicare Shared Savings Program incentives. Ready to leverage comprehensive skills and a commitment to excellence to enhance operational effectiveness in a challenging new role. Work Experience

Managing Director, Dr. Jonathan Lovy, DO – South Valley Internal Medicine, PC, Trenton 07/2019 – Present

Led operational management in an ambulatory primary care practice, spearheading strategic development and initiatives to improve patient care and operational efficiency. Optimized labor costs through data analytics, identifying trends, predicting demand, and implementing efficient processes, demonstrating understanding of operational and financial drivers.

Oversaw internal billing, collaborating with revenue cycle teams to ensure compliance and coding accuracy, leveraging ICD-10, CPT coding, and audit knowledge for reimbursement optimization and financial integrity.

Managed the transition from an external billing vendor to an integrated EMR-based platform, improving operational efficiency, financial oversight, and cash flow. Directed recruitment, coaching, development, and training for a diverse team of clinical, administrative, and medical staff.

Developed comprehensive employee manuals, processes, and procedures to standardize practice operations.

Collaborated with health plans on risk contracts to optimize patient care plans, enhance quality metrics, and improve provider scorecard performance. Championed patient health education programs, improving patient engagement and outcomes.

Facilitated provider engagement across incentive programs to drive performance and align with organizational goals.

Managed the Medicare Shared Savings Program, achieving the practice's largest incentives in 2022.

Served as PCMH Project Manager from 2016 to 2022, establishing the practice as a designated facility.

Served as Value-based Care Administrator for Beaumont Health ACO. Managed medical provider recruitment, credentialing, and enrollment. Established Monoclonal Antibody Therapy access in partnership with the state. Oversaw Facilities Project Management for the construction of a new Wellness Center. Adjunct Professor – Allied Health Department, Wayne County Community College District, Detroit

02/2024 – Present

Instructed Allied Health students in the PY-2 curriculum, focusing on practical applications in healthcare.

Administered dual-enrollment courses for high school students transitioning to college, specifically in Computers for Healthcare Professionals. Educated students on Medical Computer Systems as part of the Allied Health program, enhancing their technical skills.

Collaborated with the Provost to update curriculum, incorporating the latest improvements in textbooks and resources.

Practice Manager/ Business Development, Belal Abdallah, MD - Senior Care Medical Group, Dearborn, United States

05/2016 – 07/2019

Managed daily operations of the Internal Medicine practice, ensuring efficient workflows. Administered CMS and Managed Care programs, enhancing patient care delivery. Led PCMH Project management as a designated practice in 2017. Oversaw CPC+ project initiatives for five years, beginning in 2017. Managed MSSP incentive programs, successfully securing incentives for PY 2022. Directed participation in Meridian, Molina, and BCBS incentive programs, resulting in incentives for PY 2022.

Engaged in business development efforts to strengthen an established Internal Medicine practice.

Directed staff recruitment, coaching, development, and training initiatives. Served as EPIC Ambulatory super-user, optimizing EHR utilization. Managed a team of over 15 clinical and administrative staff members. Oversaw operations of the Home Visits division, enhancing patient outreach. Developed employee manuals, processes, and procedures for improved operational consistency.

Coordinated the implementation of EPIC Ambulatory EHR for the first independent practice within Beaumont ACO.

Collaborated closely with the Medical Director on organizational leadership initiatives. Served as Risk and Quality Assurance Manager, ensuring compliance with healthcare regulations.

Directed patient outreach initiatives, focusing on quality measures. Acted as Project Manager for a Physician-Owned Lab, driving operational success. Healthcare Business Development Consultant, Independent Consultant, Southfield 01/2015 – 05/2016

Drove business development for a new visiting physician practice, establishing foundational operations.

Managed recruitment and staffing for newly established medical offices, ensuring optimal team composition.

Promoted marketing and business development strategies for MRI and CT Centers, enhancing service visibility.

Spearheaded marketing initiatives for a toxicology laboratory, increasing market penetration.

Advocated business development for Homecare Services, expanding service reach and engagement.

Cultivated a network to connect key stakeholders, generating significant referral business. Engaged in direct networking with medical providers to foster business relationships. Practice Manager/ VP of Business Development, EMBRACE Home Health Physicians, Southfield

03/2014 – 01/2015

Directed operations of a ten-year-old practice with seven providers, enhancing practice performance.

Actively recruited and hired four visiting physicians to expand service capacity. Assisted foreign medical graduates with immigration processes, facilitating recruitment. Devised recruitment strategies to broaden practice reach and attract potential candidates. Recruited and hired medical support staff, ensuring sufficient operational support. Participated in the credentialing process for providers across multiple payor systems, including Medicare.

Oversaw patient billing processes to maintain financial accuracy and integrity. Managed human resources, staffing, and compliance with legal and regulatory standards. Implemented compliance and risk management initiatives to safeguard organizational practices.

Collaborated with hospitals and skilled nursing facilities to support efforts aimed at reducing readmissions.

Monitored home care utilization to ensure adherence to Medicare guidelines. Engaged in R&D for pilot programs integrating new payor systems, diversifying practice revenue streams.

VP of Business Development, Mobile Doctors, Southfield 07/2010 – 08/2013

Marketed locally for a medium-sized visiting physicians’ group operating in nine national locations, enhancing brand presence.

Established leadership and achieved production targets for referrals over three consecutive years.

Increased referral sources by over 50%, bolstering patient engagement. Scaled monthly admissions from 750 to 3200 patients through targeted admissions strategies.

Developed comprehensive marketing strategies to maximize company exposure, ensuring regulatory compliance.

Instituted quarterly marketing material updates to maintain market visibility. Created business standards that brought integrity to the marketplace. Aligned processes and policies with federal laws to ensure compliance. Drove revenue growth of at least 150% year over year from 2010 to 2013. Fostered a strategic affiliation with Henry Ford Visiting Physician to cover overflow demands.

Established an admissions process in collaboration with Hospitalist groups for newly discharged patients.

Developed CHF Protocols with physicians to prevent unnecessary hospital readmissions. Gained respect within the Home Health care community by upholding ethical standards. Education

Doctoral Candidate, Doctor of Healthcare Administration, Oklahoma State University, Stillwater, OK, United States

02/2025 – Present

Master of Science and Health Science, Health Care Quality, George Washington University School of Medicine and Health Science, Washington, DC, United States 08/2021 – 04/2024

B.S., Healthcare Management and Administration, Colorado State University, Aurora, CO, United States

08/2018 – 04/2021

Skills

Certificates

PDCM Training

Michigan Institute for Care Management and Transformation 05/2023

CMS CPC+ Learning Session PY2 2018

04/2019

MCT2D – Training 2023

08/2023

ICD-10 CPT coding EMR EPIC Ambulatory EHR ATHENONE MICROSOFT SUITES LEADERSHIP Value-base care MARKET KNOWLEDGE PROFESSIONALISM RELATIONSHIP MANAGEMENT TEAM BUILDING TRAINING AND DEVELOPMENT OPERATIONS MANAGEMENT

BUSINESS DEVELOPMENT Organizational Leadership Risk Management Quality Assurance ACO PCMH

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