Loss Prevention Specialist with Leadership Experience
Resume:
Lisa Stowe
Austin, TX *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Loss Prevention Detective
HomeGoods - Austin, TX
October 2020 to Present
• Sales floor surveillance to deter theft
• Digital surveillance to bookmark shoplifters
• Weekly communication with the National Task Force to report theft and advise them of theft rings and organized crime
• Digital video on weekly void reports to uncover associate dishonesty
• Weekly cashier observations
• Digital video review on associate purchases to ensure all policy and procedures are followed
• Digital review on cash office variances
• Digital video review on cashier register variances
• One on one meetings with management to discuss wins and opportunities from weekly observations
• Lead shrink and safety mentor training in all 5 stores in Austin.
• Conduct culture checks on associates weekly
• Enter known theft cases, deterrence, and customer service recoveries into case management AIIM
• Lead monthly Shrink Mentor meetings at 5 stores in Austin Merchandising Coordinator
HomeGoods - Austin, TX
October 2019 to July 2020
• Flow merchandise to correct department
• Merchandise end caps and make them look attractive to customers for purchase
• Weekly audits to ensure proper tags are on merchandise for quick and sufficient check out
• Help customers on sales floor by locating merchandise that is in sync to their vision
• Call other stores for customers who are looking for a specific item
• Help front end associates check out customers
• Do reviews for customers marking down damaged merchandise
• Encourage customers to save money by applying for company credit card Assistant Manager
CATO, Inc. - Austin, TX
June 2019 to October 2019
• Open store daily and counted all registers to ensure proper amount was left in register the night before.
• Ran daily reports to get daily and weekly goals to go over with all associates.
• Checked out customers applying all necessary discounts, refunds, exchanges or store credit cards.
• Closed store nightly counting registers pulling deposits and drafting up deposit forms for bank deposit the following morning.
• Daily/Nightly recovery cleaning and straightening up store.
• Took deposit to bank every morning.
• Received weekly shipment, opened boxes, sensor, hung up and put out clothing according to weekly planogram.
Front End Associate
HomeGoods - Austin, TX
September 2018 to June 2019
• Greeted customers as they walked in.
• Responsible for checking out customers and applying appropriate discounts, returns, or exchanges.
• Participated in weekly markdowns and inventory.
• Processed new merchandise.
• Nightly go backs and recovery.
Purchasing Agent
Horizon Plumbing
February 2015 to June 2016
• Prompt process and audit of all purchase orders from plumbers.
• Receive emails from supply houses and enter to purchase order to make sure the plumber receives all supplies as soon as they need them.
• Answere phone calls when receptionist is out to lunch and transfer to appropriate party. Loan Analyst
Dyck-O'Neal, Inc
August 2006 to October 2014
Responsibilities included retrieving all necessary bankruptcy documents through Pacer and Accurint in support of bankruptcy collectors; monitoring Banko and communicating dismissals, new filings, and discharges to all departments.
• Responsible for maintaining bankruptcy information in ADS.
• Filed Request for Notices and Proofs of Claims.
• Consistent top producer researching bankruptcy accounts, finding secured loan and delegating work to our bankruptcy collectors
Bankruptcy Team Lead
Promoted to Team Lead in 2010 responsible for supervising a team of up to 6 Loan Analysts. The department is responsible for managing all incoming bankruptcy notices to determine if the company should file claims, send the account for collection or close the file.
• Participated in employee interview and selection,
• Responsible for training all new hires, monitoring productivity and providing feedback in employee performance reviews.
• Supervise staff responsible for preparation and submission of Proof of Claims, reaffirmation agreements to counsel, filing RUNS (Request for Notices) and ensuring borrower's lien notices, discharge letters, and attorney representation letters were provided to the correct party.
• Closes all bankruptcy files after reviewing and confirming file is ok to be closed.
• Reviews all incoming notices from the courts in support of Bankruptcy Specialists.
• Review monthly dismissal report to determine which accounts were to be sent back to regular collections.
• As Team Lead I also worked directly with consumers, attorneys and trustees to resolve issues and protect the company's position with respect to the debt. Data Entry Clerk
Central Parking Downtown Ft. Worth
April 2006 to August 2006
Client Services Representative
Brighter Image
January 2005 to October 2005
• Responsible for sales inbound sales calls as well as customer service. Processed incoming orders from the company's website to ensure on time delivery.
• Prepared invoices for all orders set up daily mail merges, generated labels and prepared products for shipping.
• Maintained customer activity and history in ACT.
• Maintained sales receipts in QuickBooks
Prototype Coordinator
The Marco Company
January 2004 to July 2004
• Maintained daily order log in Excel.
• Conducted reviews of prototypes before they shipped to the customers; taking measurements on the units to ensure the product complied with drawings and customer requirements.
• Monitored inventory, ordered parts and managed purchase orders.
• Conducted 90 day merit evaluation reviews on new employees. Loan Support Office Clerk
Saxon Mortgage
November 2003 to April 2004
Education
High school diploma
Tarrant County Junior College
Skills
• ADS (8 years)
• MS ACCESS
• CITRIX
• QUICKBOOKS (Less than 1 year)
• Microsoft Excel
• Outlook
• Purchasing
• Data Entry
• Planograms
• Adobe Acrobat
• Order Entry
Certifications and Licenses
Driver's License
Additional Information
Skills
• MS Word
• MS Excel
• MS Office
• MS Access
• ACT
• QuickBooks
• MD PowerPoint
• MS Publisher
• ADS (AdvantEdge)
• DE (Data Ease)
• Citrix
• Adobe Acrobat 9
• Pacer
• Accurint
• Lexis Nexis
• All Trustee Websites
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