Customer Service & Operations Specialist
Resume:
Tracy Cardenas
Hamilton, OH *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
ASM
Dollar General-Hamilton, OH
April 2024 to September 2025
• Assisted store manager in overseeing daily operations, including inventory management, customer service, and staff supervision
• Trained and mentored new employees on company policies, procedures, and product knowledge
• Collaborated with the visual merchandising team to create appealing displays that boosted sales by XX%
• Managed scheduling of staff to ensure adequate coverage during peak business hours while controlling labor costs
• Conducted regular performance evaluations for team members and provided constructive feedback for improvement
• Monitored inventory levels and coordinated with suppliers to maintain optimal stock levels while minimizing carrying costs
• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
Key Holder
Dollar General-Hamilton, OH
February 2021 to August 2022
And charge of opening or closing the store customer service cashier
• Managed opening and closing procedures, ensuring the store was ready for business and secure at the end of the day
• Assisted in training new sales associates on product knowledge, customer service techniques, and company policies
• Provided exceptional customer service by actively engaging with customers, answering questions, and resolving issues
• Maintained accurate cash handling procedures including opening/closing registers, counting cash drawers, and preparing bank deposits
• Monitored inventory levels to ensure products were adequately stocked on the sales floor
• Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
EVS Tech
ABM healthcare-Hamilton, OH
March 2015 to June 2020
Responsible for cleaning the hospital outpatient rooms operating rooms lobby areas nurses station Shipping and Receiving Clerk
innomark communication-West Chester, OH
March 2014 to August 2015
Quality Control Inspector
kohls distribution
2006 to 2011
Education
High school diploma
Hamilton, OH
12
Skills
• I was and evs tech thru abm healthcare was in charge of cleaning or rooms and outpatient rooms and areas of the hospital
• Heavy equipment operation
• Pricing
• Retail sales
• Laundry
• Hotel experience
• Organizational skills
• Distribution center
• Customer service (10+ years)
• English
• Store management
• Packaging
• Sanitation (10+ years)
• Commercial cleaning (10+ years)
• Asm (5 years)
• Assembly
• Cash register
• Hospitality
• Quality Control
• Quality Assurance
• Assistant manager experience
• Order Picking
• Basic math
• Quality assurance
• Shipping & Receiving
• Materials Handling
• Bilingual
• Grocery store
• Sales management
• Custodial experience (10+ years)
• Front desk
• Quality Inspection (9 years)
• Communication skills (10+ years)
• Residential cleaning (10+ years)
• Leadership
• Account Management
• Food Preparation
• Driving (7 years)
• Delivery driver experience (6 years)
• Hospital experience
• Materials handling
• Team management
• Spanish
• Warehouse Experience
• Merchandising
• Bilangual (10+ years)
• Picking & packing
• Quality control (9 years)
• Guest relations
• Management
• Janitorial experience (10+ years)
• Cleaning (10+ years)
• Computer skills
• Retail management
• Supervising experience
• Inventory control
• Sales
• Pallet jack
• Cash handling
• Heavy lifting
Certifications and Licenses
Driver's License
Hazardous Waste Operations & Emergency Response Training
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