Customer Service Pro with Call Center Expertise

DANIELLA MIYANDA

Customer Service Call Center Front Desk Professional

Phone: 513-***-**** Email: ****************@*****.*** PROFESSIONAL SUMMARY

Customer Service professional with extensive experience in high-volume call center environments, utilities, telecommunications, retail, and warehouse operations. Skilled in first-call resolution, customer satisfaction, administrative support, and problem-solving while using multiple computer systems. CORE SKILLS

Customer Service & Call Center Support • High-Volume Inbound Calls • First-Call Resolution • Front Desk & Employee Relations • Complaint & Return Handling • Microsoft Excel & Outlook • Data Entry • Documentation • Time Management

• Problem Solving

PROFESSIONAL EXPERIENCE

Warehouse Clerk (Receiving & Shipping)

Koch Foods — USA April 2023 – Present

Receive and ship food products while ensuring quality and safety standards. Check in drivers, verify documentation, inspect product condition, approve or reject shipments, coordinate billing paperwork, and maintain accurate records. Customer Service / Human Relations Associate

Dillard’s — USA February 2022 – April 2023

Supported employees and customers by processing vacation requests, attendance records, and documentation. Handled customer returns and complaints while maintaining confidentiality and professionalism. Customer Service Advisor

Capita (O2 Telecommunications) — UK 2020 – 2022

Handled high volumes of inbound calls, resolved billing and account issues, ensured one-call resolution, documented interactions accurately, and met performance and quality targets. Customer Service Advisor

WNS (Gas & Electricity Provider) — UK 2019 – 2020 Managed inbound calls related to gas and electricity services, resolved customer concerns on first contact, and maintained compliance with quality standards.

EDUCATION

High School Diploma (GED) — Completed 12th Grade

LANGUAGES

English (Fluent)

COVER LETTER

Dear Hiring Manager,

I am writing to express my interest in a Customer Service, Call Center, or Front Desk position with your organization. With several years of experience supporting customers across utilities, telecommunications, retail, and warehouse environments, I bring strong communication skills, professionalism, and a commitment to first-call resolution. In my previous roles at WNS and Capita (O2), I handled high volumes of inbound calls daily while ensuring customer concerns were fully resolved on the first contact. At Dillard’s, I supported both employees and customers by managing attendance records, vacation requests, and customer complaints, which strengthened my administrative and people-facing skills. Currently, at Koch Foods, I manage receiving and shipping operations, verify documentation, inspect product quality, and coordinate with drivers and internal teams, demonstrating my attention to detail and ability to multitask.

I am confident that my background, strong work ethic, and customer-focused approach would make me a valuable addition to your team. I would welcome the opportunity to further discuss how my experience aligns with your needs. Thank you for your time and consideration.

Sincerely,

Daniella Miyanda

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