Dental Office Administrator and EFDA Leader
Resume:
Sue Vanalstyne
Lakeland, FL ***** 812-***-**** *************@*****.***
PROFILE SUMMARY
Experienced and highly organized Front Office Associate and Office Manager with a strong background in dental administration and clinical support. Adept at managing daily office operations, including insurance verification, claims processing, cash management, and patient scheduling. Skilled in training and leading teams to enhance efficiency, customer service, and financial performance. Knowledgeable in dental treatment planning, accounts receivables, and office software, ensuring smooth coordination between front and back-office operations. Certified Expanded Functions Dental Assistant (EFDA) with radiology and CPR certification, bringing expertise in both patient care and administrative leadership. Committed to optimizing office productivity, delivering exceptional patient experiences, and driving revenue growth.
KEY QUALIFICATIONS
Extensive experience in dental front office management and patient coordination
Proficient in insurance verification, claims processing, and financial reporting
Strong leadership skills in staff training, performance management, and team development
Expertise in treatment plan presentation and patient financing options
Ability to build and maintain a productive office schedule to optimize efficiency
Effective in handling patient inquiries, complaints, and conflict resolution professionally
Knowledgeable in HIPAA compliance, OSHA regulations, and dental office protocols
Proficient in dental software including Eaglesoft, Dentrix, Open Dental, Paycom, and 8x8 fax app
Strong communication skills to ensure seamless coordination between front and back-office teams SKILLS HIGHLIGHTS
Dental office administration
Front desk operations
Patient scheduling
Insurance verification
Accounts receivable & collections
Financial reporting & cash handling
Payroll processing & approval
Patient relations & service
Treatment plan presentation
Effective telephone etiquette
Team collaboration & leadership
Written & verbal communication
Multi-tasking & time management
Staff training & supervision
Dental software proficiency
Radiology & X-ray processing
Dental charting & record-keeping
OSHA & HIPAA compliance
Claims processing & billing
Coronal polishing & infection control
Digital and paper filing systems
PROFESSIONAL EXPERIENCES
Front Office Associate / Office Manager 2023 – Present Coast Dental – South Lakeland, FL
Serve as the expert on insurance verification, claims submission, and cash management.
Explain treatment plans and payment options to patients, ensuring financial clarity.
Review and train staff on accounts receivables and collection percentages to optimize office revenue.
Ensure timely and accurate completion of daily deposits while managing petty cash.
Travel between offices as needed to provide coverage for other managers or offices without a permanent provider.
Train staff on patient financing, customer service, and effective communication skills.
Build and manage a productive office schedule to maximize efficiency and patient flow.
Ensure effective communication between front office and clinical staff, maintaining operational harmony.
Respond to general dentistry and specialty patient inquiries and complaints professionally. Front Desk Coordinator Nov 2021 – 2023
Coast Dental – South Lakeland, FL
Answered phones and greeted patients, providing friendly and professional customer service.
Assisted with patient registration, scheduling appointments, and verifying dental insurance coverage.
Checked patients in and out, ensuring accurate documentation and collecting payments.
Utilized Eaglesoft software, Microsoft Outlook, XM Web, Paycom, and 8x8 fax app for daily administrative tasks.
Submitted dental insurance claims and attachments, following up on outstanding claims to maximize reimbursement.
Conducted bank deposits and performed end-of-day closing procedures.
Maintained organized and up-to-date patient records in electronic health systems.
Collaborated with dental team members to ensure smooth operations and efficient patient flow.
Handled confidential patient information in compliance with privacy regulations and HIPAA guidelines Unit Processor Aug 2019 – Oct 2020
Ascena Retail Group – Greencastle, IN
Adhered to safety protocols, including proper use of PPE and reporting hazards or incidents.
Maintained precise stock records, tracking incoming and outgoing inventory.
Operated sorting units and equipment to process packages efficiently.
Assisted in training new team members on procedures, safety guidelines, and company policies. Server/Driver May 2017 – Aug 2019
Pizza Hut – Brazil, IN
Delivered excellent customer service by greeting customers and managing orders.
Processed payments accurately, handling cash and card transactions.
Coordinated with kitchen staff to ensure timely and accurate food delivery.
Maintained cleanliness and organization in the dining area. Server/Waiter Aug 2016 – Apr 2017
Back Roads Café – Brazil, IN
Provided friendly and efficient service, ensuring a great dining experience.
Took accurate food and beverage orders and coordinated with kitchen staff.
Handled guest inquiries and resolved complaints professionally.
Maintained cleanliness and organization of assigned sections. Correction Officer May 2015 – Jul 2016
Plainfield Correctional Facility – Plainfield, IN
Enforced strict security protocols for facility safety.
Conducted routine counts and documented discrepancies.
Performed thorough security checks and searches for contraband.
Conducted perimeter checks to ensure public safety. Dental Assistant Aug 2004 – Feb 2009
Dr, Conrad Ferlita – Sun City Center, FL
Greeted patients warmly, creating a welcoming environment.
Prepared treatment rooms and sterilized instruments.
Assisted the dentist with procedures and X-rays.
Performed coronal polishing and promoted oral hygiene. Orthodontic Assistant Mar 2002 – Mar 2004
Busciglio Orthodontics – Brandon, FL
Scheduled patient appointments and managed incoming calls.
Assisted the orthodontist during procedures and patient check-ups.
Took and processed dental impressions for orthodontic appliances.
Maintained accurate patient records and treatment progress. EDUCATION
St. Petersburg College – Saint Petersburg, FL
Orthodontics Assistant in Orthodontics May 2002 – Oct 2018 East Bay High School – Gibsonton, FL
High School Diploma
Technical Institute – Tampa, FL
Vocational School Certificate
CERTIFICATIONS AND LICENSES
EFDA Dental Assistant Radiology Certified
CPR First Aid Certification CAN
Current CPR Certified
REFERENCES
Available upon request.
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