Operations & Administrative Leader for Executives

DEVON RAGNAUTH

New York City, NY 212-***-**** *************@*****.*** LinkedIn

OFFICE ASSISTANT

OPERATIONAL EFFICIENCY PROCESS OPTIMIZATION EMPLOYEE EXPERIENCE TRUSTED PARTNER IN LEADERSHIP, COMMUNICATION, AND OPERATIONS A highly organized and resourceful professional with extensive experience supporting senior executives through strategic coordination, business operations, and process improvement. Skilled in managing complex administrative systems, vendor relationships, and multi-department collaboration to ensure seamless daily operations. Recognized for mentoring administrative staff into leadership roles and driving efficiency, accuracy, and executive-level service in fast-paced environments.

KEY CAREER ACCOMPLISHMENTS + PROFESSIONAL COMPETENCIES

• Talent Development: Onboarded new hires and mentored and developed two employees, providing hands-on coaching and leadership guidance that led to promotional opportunities, demonstrating strong leadership skills and succession planning capabilities

• Operational Excellence: Streamlined complex administrative operations by integrating new technology and overhauling resident data and billing processes, improving reporting accuracy and compliance across multiple departments while enhancing vendor coordination and project efficiency Strategic Planning Office Management Billing Management Employee Onboarding + Training OSHA Compliance Communication Strategies Tenant/Customer Experience Billing Management Quality Assurance Audits Digital Transformation Payroll + Benefits Administration Vendor Management Project Coordination PROFESSIONAL EXPERIENCE

ATRIA SENIOR LIVING, WEST 86 NEW YORK, NY 07/2007 – PRESENT COMMUNITY BUSINESS DIRECTOR (2021 – PRESENT)

• Promoted from Community Business Director, Forest Hills (12/2021 – 03/2023), to oversee operations for a 25- story property housing up to 900 employees and residents, an expansion from a 9-story, 200-person facility, demonstrating adaptability and strong operational leadership

• Streamline administrative processes for resident data management, including billing accuracy, demographic updates, and monthly billing, ensuring compliance and accuracy across reports

• Coach and develop a team of 15, including the 24-hour concierge staff, handling scheduling, performance reviews, delegating tasks, hiring, and disciplinary actions in alignment with company policies

• Partner with the Executive Director to optimize daily operations, resolve billing issues, and plan budget needs

• Manage accounting tasks, including AR, accrual authentication, general ledger analysis, and monthly statements

• Collaborate with the sales team to manage inquiry calls, lead tours, coordinate events, and ensure seamless execution of resident and prospect experiences

• Collaborate with HR on interviewing and hiring top talent for the company, overseeing the background check processes and new hire onboarding, and ensuring compliance with paperwork, Payroll, and benefit submissions

• Supported the construction teams on multi-year building renovation projects, overseeing resident moves, and maintaining smooth day-to-day operations during ongoing upgrades

• Implemented smart technology enhancements, including digital kiosks for resident check-ins and Alexa integration for wellness staff and tenant needs, improving efficiency and resident satisfaction

• Meet monthly with finance leaders, reviewing and aligning 60 department budgets across marketing, maintenance, culinary, and housekeeping divisions

• Recognized for three consecutive years for the top Quality Enhancement (QE) score at Forest Hills, and increased the QE score from 56 to 100 at West 86 by focusing on staff training, onboarding, and customer service TENANT MANAGER / ASSISTANT TO THE EXECUTIVE DIRECTORS AND REGIONAL VICE PRESIDENT (07/2016 – 12/2021)

• Managed tenant relations at Atria West 86 for up to 200 individuals, the only community housing external tenants; served as primary point of contact for communication, rent collection, maintenance coordination, and service follow-up

• Oversaw vendor relationships, from initial quote to contract execution, negotiating terms, managing service expectations, and ensuring high-quality delivery

• Collaborated closely with the Executive Directors and the Regional Vice President, managing vendor relationships, contracts, and invoice approvals, and providing a positive community experience

• Oversaw the weekly QE building audits, ensuring compliance and alignment with code regulations, partnering closely with the superintendent to ensure all building maintenance was completed efficiently

• Led comprehensive staff training on state laws and regulations, including fire evacuation protocols, OSHA compliance, and emergency response preparedness

ADMINISTRATIVE ASSISTANT (07/2007 – 07/2016)

• Mentored and developed two Administrative Assistants, resulting in promotions into Business Directors roles

• Supported sales initiatives through client communication, and scheduling and conducting building tours as needed

• Generated monthly finance reports, reviewing accounts receivable, accounts payable, vendor billing, aging invoices, and driving collections to maintain accurate files

• Managed HR functions, including Payroll, new hire orientation, Benefits enrollments, resolving errors, supporting month-end procedures, and training the staff in proper time clock procedures

• Directed the concierge team and administrative operations, maintaining supplies and coordinating office logistics EDUCATION AND LEADERSHIP DEVELOPMENT

• Associate Degree in Accounting The City University of New York (CUNY) Hostos Community College

• Relevant Courses Administrative Behavior, Management of Senior Training and Development, Foundation of Budgeting and Finance, Legal Aspects of Health and Public Administration, Medical Ethics, Statistics for Administrators, Human Resource Administration

• Member Empire State Association of Assisted Living (ESAAL)

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