Dynamic Assistant Manager with Hospitality Focus
Resume:
Jacquelyn Robinson
High motivated, outgoing, calm and collective under pressure
Ivey, GA 31031
*******@*****.***
Professional Summary
I am a very motivated, high energy person. I am always up to a challenge. I enjoy being in a fast, hectic environment. I am a team player and I can lead any group. I care about people and I try to make all work environments fun and competitive.
Authorized to work in the US for any employer
Work Experience
Assistant manager
Panera bread-Macon, GA
March 2025 to Present
As an Assistant Manager at Panera Bread, I lead and support a team of 15–25 employees in a fast- paced, customer-focused environment, ensuring smooth operations and exceptional guest experiences. I handle high-volume customer interactions, resolve concerns promptly, and consistently maintain a calm, solutions-oriented approach—skills directly transferable to remote customer service work. I manage shift responsibilities such as labor control, cash reconciliation, and inventory tracking, while analyzing performance metrics to improve efficiency and service quality. I collaborate with leadership on hiring, onboarding, and developing team members, providing coaching in communication, hospitality, and problem-solving. I uphold strict quality and safety standards, organize workflows to maintain productivity during peak periods, and create a welcoming, supportive experience for every guest. Through strong communication, attention to detail, and a customer-first mindset, I drive satisfaction, loyalty, and effective issue resolution.
Assistant Manager
Slim Chickens-Wesley Chapel, FL
July 2023 to Present
I am an assistant manager. My job included motivating employees, keeping labor in the correct range. Scheduling, and much more.
Manager
Steak N Shake-Tampa, FL
February 2022 to July 2022
Steak n shake duties included hiring, running shifts, truck ordering and inventory Education
Religion (Associate's degree)
Hcc-Tampa, FL
High school diploma or GED
Skills
• Windows
• Cooking
• Management
• Teamwork
• Call center
• Productivity software
• Computer literacy
• Store Management Experience
• Food preparation
• Food Service
• Kitchen Management Experience
• Relationship management
• Technical Proficiency
• Cashiering
• Pricing
• Restaurant management
• Restaurant Experience
• Retail math
• Cash register
• Inventory management
• Appointment scheduling
• Employee retention
• POS
• Supervising experience
• Microsoft Word
• Time management
• Front desk
• English
• Computer operation
• Microsoft Excel
• Typing
• Knife skills
• Computer skills
• Office management
• Inventory Control
• Microsoft Office
• Hospitality
• Phone etiquette
• Merchandising
• Customer service
• Culinary experience
• Food Safety
• Store management
• Conflict management
• Kitchen experience
• Communication skills
• Food Handling
• Cash handling
• Organizational skills
• Account management
• Assistant Manager Experience
• Shift Management
• Restaurant experience
Languages
• English - Fluent
Certifications and Licenses
Driver's License
Food Handler Certification
Food Safety Certification
ServSafe
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