Executive Assistant and Office Manager Operations Expert
Resume:
MICHELE MELLOR
*** ********** ****, *******, ** *9827
***********@*****.***
SUMMARY:
EXECUTIVE ASSISTANT WITH MULTIPLE DUTIES
Hardworking and versatile individual, with 30+ years of experience working in an administrative capacity. Detailed knowledge of business practices, with a solid grasp on providing one on one assistance to assigned executives. Especially effective at preparing reports, memos, and letters, setting up meetings, appointments and handling basic bookkeeping tasks. Multitasking office manager with administrative management, business and leadership expertise.
SKILLS:
Training and development
Customer service orientation
Scheduling and calendar management
Invoicing and billing
Event coordination
Professional Plan software
Excel software
Kronos
Google docs
QuickBooks
Supervising
QuickBooks payroll
Payroll Taxes
Office Manager/Biller 2022 to 2025
Tim’s Hauling LLC
Customer service
Billing for 1500 customers
Accounts receivable
Accounts payable
Quick Books billing
Payroll QuickBooks
Google sheets
Office Manager
Did all aspects of the office and ran the business from home. I managed 4 employees’ payroll and taxes.
I ran run sheets on a daily basis for their pick ups and made sure these sheets were updated daily.
Answered the phone and took care of any issues that arose.
Billed and applied payments for 1500 customers on a monthly basis.
Managed payroll taxes through quick books.
Filed monthly taxes
Managed safety meetings
Executive Assistant: 2017 to 2024
American Eagle Outfitters, 600 Oakridge Road, Hazle Township, PA 18202
Setting up meetings and sending out campus communication as needed with in the Distribution Center
Handle expense reports for director and other operations managers in the DC.
Set up all travel details for DC director and other operations managers through Concur
Day to Day Kronos/time cards support from adjusting time to uploading hours.
Train incoming supervisors/managers on Kronos
Weekly, bi-weekly, and monthly production reports
Oversee 4 shift admins and their daily functions
Answer phones
Prepare and process weekly and monthly campus incentives
Payroll close
Manage the real rewards points for the DC campus
Manage the PTO tracker and comp tracker for the supervisors and managers in the DC
Manage the monthly lunch card program
Manage the radios and cabinets
Material Handler 11/20215 to 2/2017
American Eagle Outfitters, 600 Oakridge Road, Hazle Township, Pa. 18202
Retrieve product from cases/totes and pack into correct cartons for delivery to stores.
Gather product from bins and pack to be delivered to customers.
Pick product so it can be packed either for customer or store.
Train potential new workers for the dc.
Shadow operation clerk in retail.
Proposed process improvements to increase quality and efficiency
End of line laborer 2/2015 to 6/2015
Amazon, Humboldt Industrial Park, Hazle Township Pa 18202
Packed pallets for delivery
Scanned cartons for delivery to stores
Call Center Customer Service Specialist 04/2014 to 6/2014
Navient Ashland Industrial Park Wilkes Barre Pa
Guaranteed positive customer experiences and resolved all customer complaints. Maintained up-to-date knowledge of loan policies regarding payments, credits and adjustments
Cross-trained and provided back-up for other customer service representatives when needed.
Resolved loan issues and shared benefits of new options.
Managed quality communication, customer support for each client.
Successfully interacted with customers to solve problems.
Office Manager 7/2000 to 4/2014
Hazleton News Agency Hazleton Pa (out of Business)
Created invoices on a daily basis for each store.
Created billing for 175 stores on a weekly basis,
Managed and maintained balances of 175 stores.
Trained new employees.
Created new processes and systems for increasing sales.
Daily deposits.
Resolved any issues with product and/or customers.
Managed quality communication, customer support and product representation for each customer.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Managed cash stock and inventory balances accurately.
Communicated all merchandise needs or issues to appropriate supervisors.
Filing
Answering Phones
Faxing
Front Desk 07/1997 to 5/2000
Diana Chiropractic Center, PC Hazleton Pa
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and distributed faxes and mail in a timely manner.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Managed daily office operations and maintenance of equipment.
Greeted patients and escorted them to rooms.
Checked patients out and rescheduled appointments
Answered phones.
Scheduled appointments.
Office Manager
Hazleton News Agency
Same as above10/1983 to 03/1997
Hazleton, PA
Education and training
High School Diploma: Computer Programming
Hazleton Area High School
Graduated with high honors.
Completed all hours for computer programming certificate
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