Customer Service Data Entry
Resume:
SUMMARY
**+ years of experience in high-
volume customer service, account
management, and data entry. Skilled
in CRM systems, conflict resolution,
technical support, and accurate data
processing.
Detail-oriented professional with
11 years of experience in
Customer Service Skilled in
Customer interactions, Data
Entry, Customer Retention,
Upselling, and Problem
Solutions. Seeking to contribute
to your company and exceeding
their expectations.
SKILLS
Customer Support/Service
Data Entry
Customer Relationship Management
(CRM) Systems
Microsoft Office
Order Processing
Records Management
Customer Retentions
Call Center
Upselling
EXPERIENCE
Key Account Manager Nov 2022 — Feb 2023
LegalMatch - United States
Managed CRM records, resolved customer inquiries, processed orders, and provided technical support via phone, email, chat, and video calls. Solutions Specialist Oct 2019 — Jul 2022
LumaDent - United States
Performed data entry, managed communication channels, processed orders, handled logistics, upsold products, and de-escalated issues. Reservation Specialist / Supervisor Oct 2017 — Nov 2019 Ridge Resorts - United States
Entered reservation data, processed payments, supervised agents, and resolved customer escalations.
Retrieval Specialist II Feb 2018 — Jun 2018
Ciox Health - United States
Retrieved and processed medical records with strict HIPAA compliance. Supervisor Dispatcher Apr 2006 — Oct 2012
Reno Sparks Cab Co. - United States
Managed high-volume inquiries, coordinated dispatching, trained staff, and maintained billing records.
EDUCATION
Gunderson High School 1987 — 1990
San Jose, California, United States High School Diploma Michelle Brown
Customer Service/ Data Entry
Reno, United States
**********@*****.***
Payments
LANGUAGES
English
Spanish
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