Customer Service & Hospitality Specialist with 20+ Years Experience
Resume:
Donnel Pope
Fort Jones, CA *****
**************@*****.***
Professional Summary
Skilled in hotel and accommodations operations, including guest check-in and check-out processes. Committed to enhancing customer satisfaction and operational efficiency in fast-paced environments. Respectfully and professionally phone commutation, multi-tasking, night auditing, cash management,scheduling and organization skills .
Resourceful and experienced retail and customer service professional with over 30 years of experience in various roles, including leadership positions. Proven expertise in managing customer accounts, providing exceptional service, training team members along with being a learning ambassador for upcoming employees entering Amazon workforce.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Retail Sales Associate/Cashier
Goodwill Industries-Yreka, CA
August 2025 to September 2025
• Provided exceptional customer service by greeting and assisting customers with their purchases
• Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers
• Assisted in stocking shelves and maintaining inventory levels to meet customer demands
• Demonstrated strong attention to detail when verifying prices and applying discounts or promotions
• Maintained knowledge of current products, pricing, and promotions to provide accurate information to customers
• Performed end-of-day cash reconciliation tasks, ensuring accuracy of financial records ECON Team Member
Goodwill Industries southern Oregon training center-Medford, OR March 2025 to August 2025
• Organized and maintained inventory in designated storage areas
• Utilized computer systems to update inventory records and track product movement
• Managed the process of returning damaged goods for repair or replacement
• Communicated effectively with team members regarding any issues related to incoming shipments
• Inspected returned items for damage/wear-and-tear before accepting them back into inventory Caregiver
Family-Fort Jones, CA
July 2024 to May 2025
Moved back up to Northern California from Stockton to help take care of my father during his cemo appointments . Drove him to and from his appointments, helped him to bath, made his meals and cleaned the house and did the laundry .
Warehouse Associate
Amazon-Tracy, CA
April 2024 to July 2024
• Packed orders efficiently and accurately to ensure timely shipment and customer satisfaction.
• Facilitated smooth operations by transitioning between different warehouse locations as needed. Learning Ambassador
Amazon Warehouse-Tracy, CA
July 2023 to April 2024
• Training & Onboarding: Teach new associates job functions, break down complex info, and offer encouragement.
• Coaching & Support: Identify improvement areas, provide positive reinforcement, and build new hire confidence.
• Auditing: Monitor processes and ensure compliance.
• Culture Building: Shape the initial experience and mindset of new team members.
• Leadership Development: Gain experience in training, coaching, and development valuable for future advancement
Fulfillment Associate
Amazon-Stockton, CA
October 2022 to July 2023
• Executed efficient packaging and shipping processes, ensuring timely and accurate fulfillment of orders.
• Assisted in inventory management by performing tasks such as gift wrapping and organizing logistics to maintain workflow efficiency.
Caregiver
Family-Fort Jones, CA
July 2022 to October 2022
Took time off my regular job to take care of my parents. Took them to doctors appointments, cleaned there house, went grocery shopping for them,made calls to schedule there appointments, cooked meals and picked up there medication for them. Assistant Food Service Kitchen Manager / Assistant Store Manager Caseys Store-Baldwin, IL
February 2022 to July 2022
• Managed financial operations by conducting daily store deposits, performing bank runs, and processing vendor invoices, ensuring accuracy and accountability.
• Supported inventory management through store ordering, Smart Counts, and daily cigarette and lottery counts, contributing to efficient stock levels and reduced waste.
• Assisted in store operations by opening and closing shifts, operating the cash register, and preparing a variety of food items, enhancing customer satisfaction and operational efficiency. Security Officer
Rain Rock Casino-Yreka, CA
July 2019 to June 2020
• Conducted regular patrols and inspections of casino property to deter illegal activities and ensure the safety of patrons and premises.
• Collaborated with the surveillance department to monitor for irregular activities and provided security escort services to slot tech managers during jackpot payouts.
• Composed daily reports, responded to service calls, and delivered exceptional customer service to enhance patron experience.
Event Coordinator
REC Center-Fort Jones, CA
August 2016 to August 2019
• Coordinated logistics and supervised a team for the State of Jefferson Film Festival, including volunteer and employee recruitment, scheduling, and training.
• Developed promotional strategies and secured advertising partnerships for event brochures, enhancing event visibility and engagement.
• Managed VIP hospitality services, including transportation logistics and event amenities, and oversaw operations of the beer and wine area, including cash and card transactions. Caregiver Assistant Living
Brookdale Senior Living-Yreka, CA
August 2017 to December 2018
• Did residents laundry
• Delivered comprehensive personal care support, including assistance with bathing, dressing, and eating, while coordinating transportation and ensuring residents' daily needs were met.
• Facilitated communication with residents' families and effectively reported changes in health or care plans to maintain a high standard of care and service. Greenhouse Grower
Mountain Crest Gardens-Fort Jones, CA
April 2017 to September 2017
• Managed the packaging and shipping processes, ensuring timely and efficient delivery of products for global distribution.
• Assembled trays for online orders and performed planting and weeding tasks to maintain optimal greenhouse conditions.
Education
General Education (High school diploma)
Etna Union High School-Etna, CA
September 1983 to June 1986
Skills
• Stocking
• Hotel and accommodations guest check-out
• Communication skills
• RF scanner
• Cash handling
• Driving
• Managing customer accounts
• Multi-line phone systems
• Order shipping
• Team motivation (leadership skill)
• POS
• Microsoft Excel
• Cooking
• Appointment scheduling
• Hotel and accommodations guest check-in
• Greeting customers
• Customer inquiry handling
• Training
• Sales
• Freight
• Packing
• Order processing
• Outside sales
• Slack
• Email customer support
• scheduling
• Customer returns handling
• Google Workspace
• Team development
• QuickBooks
• Retail sales
• Writing skills
• Customer service
• Basic math
• Outdoor work
Languages
• English - Fluent
Certifications and Licenses
CDL C3864682
September 1984 to September 2028
Ca- license
ServSafe
April 2022 to April 2027
Certification number #22042598
Exam number #10778
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