Entry-Level Customer Service and Admin Professional

KIMBERLY T. ABING +639********* **************@*****.***

OBJECTIVE

To develop my service skills, strengthen and use my communication abilities, and acquire new talents in a competitive industry.

PERSONAL DETAILS

Age: 23 Years Old

Gender: Female

Nationality: Filipino

Marital Status: Single

Permanent Residence: Philippines

Date of Birth: October 03, 2002

Address: Mahayahay road, after gym, Bankal Lapu-Lapu City EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Tech Mahindra Business Park, Cebu

October, 2021 – January, 2022

Resolved product/service issues efficiently,

maintaining a high level of customer satisfaction. Processed orders, returns,and refunds in accordance with company policies.

CHAT SUPPORT ASSOCIATE - MOBILE SERVICES

Teletech Business Park, Cebu

October, 2022 - December,

2023

Provided real-time assistance to mobile service

customers via chat and messaging platforms.

Handled high volume customer queries related to

mobile data, SIM activation, billing, and plan

upgrades.Delivered accurate and personalized

responses, maintaining a consistent tone and brand voice.

HOUSEKEEPER

The One Hospitality L.L.C United Arab of Emirates December, 2023 – March, 2025

Performed daily cleaning tasks including sweeping, mopping, vacuuming, dusting and sanitizing rooms

and bathrooms. Maintained cleanliness and

presentation of common areas such as lobbies,

hallways, and lounges. Followed health and safety

guidelines, including use of appropriate cleaning and PPE.

REAL ESTATE AGENT & ACCOUNTING ASSISTANT

World Gate Real Estate

January 2024 – December 2025

Passionate Entry Level Accounts Assistant

with significant internship experience performing

clerical tasks such as filing, handling mail,

making phone calls, replying to emails, and

basic bookkeeping. Proven ability to manage

high value/volume data sets within the utilities

sector.

ADMINISTRATIVE ASSISTANT

Navy General Transporting Establishment March,

2025 – September, 2025

Provided comprehensive administrative support to

ensrue smooth daily operations of the transportation. Managed and maintained accurate records of vehicle documentation, transport schedules, driver rosters, and dfelivery logs.Processed invoices, purchase orders, and expense reports.

EDUCATION

TECHNICAL-VOCATIONAL-LIVELIHOOD (TVL) TRACK: HOME ECONOMICS, STRAND: SPECIALIZATION IN TOURISM Mactan National High School Pre-College

July 2021

CERTIFICATION

• Community Medical Emergency Team (CoMET)

• Highfield Level 2 International Award in Fire Safety

• Pre-start Checks & Safe Operation Training for CLUB CAR TRANSPORTATION & UTILITY VEHICLES

SKILLS

• Customer Service

• Transactional Finance

• Administrative Functions

• Bank Reconciliations

• Sales Ledger Processing

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