Customer Service Professional with Housekeeping & Support Experience

MICHELLE D. JAMES

***** ******** ***, ****** ******, CA 92553 909-***-**** ********.*****@*****.***

A self-motivated customer service professional with solid inbound and outbound experience in high volume call center environments, execute excellent communication and problem-solving skills coupled with initiative and accuracy. Provide customers with an efficient and positive experience and utilize my rich experience for the benefit of the company. Experience in working without a supervisor.

PROFESSIONAL WORK EXPERIENCE

EVS HOUSEKEEPING KAISER PERMANENTE OCT 2020 - PRESENT

·Clean spills and flooded areas, sanitize rooms, mattresses, vents, and bathrooms with disinfectants and cleaning solutions to prevent spread of infectious diseases

·Operates electrical cleaning equipment

·Strip, clean and polish floors, walls, high dust surfaces and vacuum carpet areas

·Greet patients with our A.I.D.E.T system when entering rooms for restocking and cleaning

·Collect and dispose of waste including bio-hazardous medical waste according to policies and procedures

·Ensures bio-hazardous waste is locked and stored in approved areas

·Coordinates housekeeping functions and effective communication with other departments

·Ensure compliance with all policies and procedures

GROCERY SHOPPER INSTACART JAN 2018 - AUG 2020

·Performed above and beyond duties to give clients an excellent customer service experience

·Quick response to customer inquiries, thus improving customer satisfaction

·Provided timely deliveries while using excellent communication skills

·Executed tasks efficiently and thoroughly while handling each assignment with care

·Drove to select locations, kept accurate account of assignments with money pay-outs

·Used creative and critical thinking while paying attention to detail and work unsupervised

ELEGANCE & GRACE ACCESSORIES SELF EMPLOYED NOV 2016 - NOV 2017

·Conducted sales of handbags, accessories and showcased merchandise at events

·Marketed and advertised company via social media, shopping parties, events

·Bookkeeping for transactions and accounting related to website, promotions, and sales

·Utilized Point of Sale (POS) system to process payment

·Customer relationship management: responded to inquiries, advised on appropriate resolutions and provided general information to clients

·Expedited great customer service and built great rapport with clientele

·Managed inventory and provided invoices to customers

COACH DRIVER FIRST TRANSIT JAN 2015 - OCT 2016

·Safely provided on-boarding and de-boarding services for all passengers

·Maintained correct fare pricing while providing customer service to location

·Stayed alert at all times, recognized bad traffic and/or weather conditions

·Knowledgeable of all routes and safety rules of the road

CROSSING GUARD ALL CITY MANAGEMENT SERVICES JAN 2011

·Executed sound decisions for safety while escorting pedestrians in dangerous crossings

·Maintained observation of the area assigned for unusual or suspicious activity

·Provided great customer service and communication skills

·Regulated a smooth flow in directing traffic and performed all duties unsupervised

·Obeyed all traffic laws and regulations of company policies and their provisions

TECHNICAL PROFICIENCIES

Microsoft applications to include Word, Excel and Power Point 2003 and above. Apple Mac applications. POS systems, data entry, 10 key operations, entry level accounting, multi-line phone operations, fax machines, copiers, filing, email using Internet Explorer, Hotmail, Google Chrome, scheduling using Diamond D software systems

EDUCATION

Bachelors of Arts Abundant Living Bible College 2017

Associate of Arts International School of Ministry 2010

High School Diploma Century High School 2008

VOLUNTEER

ONLINE MINISTRY CHAT ABUNDANT LIVING FAMILY CHURCH 2018

·Duties: Moderate online chat room and provide information with the message of the day

MARRIAGE MINISTRY ABUNDANT LIVING FAMILY CHURCH 2013

·Duties: Breakdown and setting up for events, hosting, reception services (screening/referring incoming calls, greeting visitors, providing directions, scheduling appointments)

SPORTS MINISTRY ADMIN ABUNDANT LIVING FAMILY CHURCH 2011

·Duties: Hosting events, counseling, motivate and promote good sportsmanship

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