Customer Service Specialist with Cashier Experience
Resume:
EMPLOYMENT HISTORY
Cashier, Dollar General, Jonesboro, Ga
MAY 2020 - MAY 2021
Cashier, Lowes Home Important, Starkville, mississippi DEC 2021 - MAR 2022
Customer service representative, Teleporformance Usa, Sacramento California NOV 2022 - MAR 2023
Customer Service Representative, H&R Block, Remote OCT 2023 - JAN 2025
Sales associate, AutoZone, Columbus Ms
EDUCATION
AUG 2024 - PRESENT
cosmetology, Tupelo Academy of Cosmetology, Tupelo Mississippi Currently enrolled
SKILLS
Time Management
Problem Solving
Data Analysis
Sales Techniques
Team Collaboration
Conflict Resolution
Adaptability
724 6th Avenue South, Columbus, United States,
39701
**************@******.***
KEIYONDA
COURINGTON
CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL SUMMARY
Dedicated and reliable Customer Service Representative with over 2 years of experience providing exceptional support through phone, email, and chat. Skilled in resolving customer concerns efficiently while maintaining a friendly, professional demeanor. Demonstrated ability to multitask, manage databases, and deliver accurate information in fast-paced environments. Strong communicator with proven success in building rapport, exceeding service goals, and thriving in remote work settings. Managed cash transactions efficiently, enhancing checkout speed and accuracy. Replenished shelves, ensuring product availability and organized displays. Maintained a clean and welcoming store environment, improving customer satisfaction. Operated cash registers, ensuring transaction accuracy and efficiency. Assisted customers in locating products, enhancing their shopping experience. Conducted comprehensive inventory audits, ensuring data precision and reliability. Built strong customer relationships, consistently surpassing service expectations. Efficiently managed retention calls, resolving issues swiftly, boosting customer satisfaction. Entered new customer data accurately, enhancing database reliability and service efficiency. Handled inquiries, resolved problems promptly, resulting in increased customer loyalty. Analyzed sales data, provided insights that led to noticeable sales growth. Ensured cleanliness and staff conduct, reducing complaints and enhancing customer experience. Managed customer inquiries, ensuring timely data entry and appointment scheduling. Built strong customer relationships, consistently surpassing service expectations. Identified and recommended process improvements, enhancing service delivery efficiency. Provided accurate, current tax information, assisting clients effectively. Managed automotive parts sales, consistently exceeding weekly targets and enhancing customer satisfaction. Efficiently organized inventory, ensuring accurate stock levels and timely restocking of popular items. Developed in-depth knowledge of automotive parts, providing expert advice to customers and boosting sales. Achieved measurable sales growth by identifying customer needs and offering tailored product solutions.
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