Independent Inside Sales & Customer Service Expert
Resume:
Andrea Wauffull
#readytowork #dependable
Uniontown, OH 44685
***************@*****.***
Professional Summary
Dependable and results-driven professional with extensive experience in inside and outbound sales, customer service, and relationship management. Proven track record of exceeding sales targets and delivering exceptional client support. Skilled in sales calls, objection handling, CRM software, and data entry. Seeking to leverage strong communication and sales skills as an Inside Sales Representative. Authorized to work in the US for any employer
Work Experience
Outbound Sales Representative
Working Solutions, LLC-Dallas-Fort Worth
October 2021 to June 2023
* Placed outbound calls to qualify consumers for the best insurance rates
* Connected qualified leads to licensed agents based on customer needs
* Achieved an average monthly conversion rate of 149%
* Maintained accurate records of customer interactions and outcomes
* Utilized strong objection handling techniques to close sales Inbound Sales Representative
Charter Communications Dba Spectrum Business-Akron May 2020 to September 2021
* Handled inbound calls and upsold cable, internet, and mobile phone products
* Scheduled technicians and processed payments for customer accounts
* Achieved a monthly selling percentage of 156% by September 2021
* Used CRM programs including Zendesk and ICOMS to manage customer data
* Collected past due amounts and resolved customer issues efficiently Customer Service Representative
Rent A Center-Canton
August 2019 to May 2020
* Provided assistance to clients in person, by phone, and through live chat
* Created and managed customer appointments and account information
* Explained products and benefits to customers to support sales
* Operated cash drawer and confirmed payments, refunds, and order disputes
* Resolved customer issues with a warm and professional attitude Cashier/Sales Associate
Sally's Beauty Supply-Montrose
September 2005 to September 2006
* Operated the cash register and processed customer transactions
* Assisted customers in finding products and provided product advice
* Restocked shelves and maintained store organization
* Delivered excellent customer service to increase repeat business Education
General (High school diploma)
Ellet High School-Akron
August 1998 to June 2001
Skills
• Microsoft Outlook
• Cash Handling
• Cleaning Experience
• Serving
• Customer service
• CRM system proficiency
• Live chat
• Microsoft Excel
• Leadership
• Achieving sales targets
• Cash register
• Conducting sales calls
• Dispatching
• Zendesk
• Clerical experience
• Spreadsheets
• Outbound sales
• Inside sales
• B2B
• Caregiving
• Data entry
• Cleaning
• Relationship management
• Food safety
• CRM software
• Closing sales
• Salesforce
• Front Desk
• Lead generation
• Outside sales
• English
• B2B Sales
• Call center
• Time Management
• Communication skills
• Computer operation
• Productivity software
• GPS
• Merchandising
• Customer relationship management
• Commercial Cleaning
• Analysis skills
• Hospitality
• Office Experience
• Residential Cleaning
• Restaurant experience
• Customer support
• Computer Literacy
• Objection handling (sales technique)
• Cashiering
• Sales
• Laundry
• Telemarketing
• Microsoft Word
• Computer skills
• Retail Sales
• Food handling
• DispatchTrack
• Cold calling
• Basic math
• Furniture Sales
• Microsoft Office
• Help Desk
Languages
• English - Fluent
Certifications and Licenses
Driver's License
Driver's License
September 2023 to February 2026
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