bilingual Administrative Professional with Front Desk Expertise

Karina Martinez-Contreras

Brentwood, MD 202-***-**** *******.****@*****.***

Languages: English & Spanish

Professional Summary

Detail-oriented and bilingual administrative professional with experience supporting front- office operations, customer service, scheduling, documentation, and cross-department communication. Background includes administrative roles in medical, educational, and community service settings. Recognized for strong organizational skills, discretion handling confidential paperwork, and the ability to communicate clearly with diverse populations. Seeking an Office Assistant position to contribute excellent administrative support and customer-facing service.

Core Skills

• Administrative Support & Office Operations

• Scheduling & Calendar Management

• Customer Service & Front Desk Support

• Recordkeeping, Filing & Data Entry

• Phone & Email Communication

• Document Preparation (English/Spanish)

• Problem-Solving & Adaptability

• Microsoft Office & EMR Systems

• Interpersonal Communication

• Multitasking & Time Management

Professional Experience

DMV Allergy & Asthma Center, LLC Washington, D.C. Clinical Medical Assistant 2025

• Greeted patients and ensured a welcoming, efficient check-in process.

• Delivered high-quality customer service while assisting a fast-paced office.

• Performed administrative tasks including filing, note-taking, scanning documents, appointment scheduling, and managing patient phone calls.

• Coordinated front-desk duties such as verifying information, updating records, and preparing forms.

• Supported clinical operations by maintaining organized workspaces and ensuring smooth patient flow.

International Student Admissions & Enrollment Office Adelphi, MD Receptionist & Interpreter (Community Service) June 2017 – 2019

• Managed front-desk operations including scheduling appointments and responding to inquiries.

• Assisted families with completing paperwork and navigating enrollment processes.

• Translated documents and provided real-time interpretation between English and Spanish for families and staff.

• Prepared, organized, and filed forms with accuracy and confidentiality.

• Supported office operations by making calls, managing copies, and maintaining documentation systems.

The Centers for Advanced Orthopaedics Germantown, MD Physical Therapy Intern/Aide Jun 2023 – Aug 2023

• Assisted patients with therapeutic exercises and proper technique.

• Prepared treatment rooms and maintained organized equipment areas.

• Supported therapists with documentation and patient flow. McDaniel College Westminster, MD

Resident Assistant Aug 2022 – May 2023

• Supported residents’ transition to campus by providing guidance and resources.

• Conducted facility checks and ensured adherence to housing policies.

• Documented incidents and communicated concerns to supervisory staff.

• Participated in team meetings and ongoing training. Thomas S. Stone Elementary School Mt. Rainier, MD Teacher’s Assistant Oct 2019 – Mar 2020

• Assisted teachers with instructional activities and student engagement.

• Prepared materials and maintained classroom organization.

• Provided small-group academic support and monitored learning activities. Education & Certifications

• Clinical Medical Assistant (CMA) Stepful - NHA Expected 2025

• Bachelor of Arts in Kinesiology McDaniel College 2024

• High School Diploma Northwestern High School 2020

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