Customer Service & Operations Specialist
Resume:
Kimberly Gregg
**.*@*******.***
Summary: Highly organized, hardworking adaptable, and committed to producing top-quality work.
I’m passionate, driven, and ready to make an impact. I’ve worked directly with customers over 20 years, utilizing outstanding customer service skills. Demonstrates the ability to efficiently problem solve in a fast –paced environment also is recognized for effective communication skills in addition to leadership and training skills.
Work Experience
National Grid
June 2025-Currently
Conduct inbound calls from residential and commercial accounts assisting customers with electric and gas service and supply. Committed to achieving remarkable results each inbound call. Present duties such as, offering payment arrangements to resolve past due accounts, accept bill payment, offer detail information on each account, re-connect resolved delinquent accounts, etc. I present contributions and professionalism to enable National Grid to succeed in a highly competitive global marketplace
Moe’s Restaurant Bar and Grill
January 2021- May 2025
Worked in a popular friendly restaurant in the heart of downtown Buffalo as a server, utilizing, outstanding customer service skills. Responsibilities were taking orders, serving food and drinks, while providing excellent customer service to patrons
Key Bank Lead Specialist
September 2020- January 2022
Loan Consumer Servicing performs accurate research and maintenance on loans and line of credit accounts. Duties such as late charge reviews research and processing line of credit account closures in ALS. Performed to ensure timely completion and achievement
Skills
Customer Service
Retail
Cash handling ( over 10 years of teller experience such as Key Bank, HSBC Bank, and Canandaigua National Bank)
Microsoft
Excel
Power Point
Education
Marjon Beauty School
December 2008
Bachelor in Computer Science
Trocaire College January 2027
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