Remote Data Entry & Customer Support Specialist

AIREN RUELAS

*** ***** ***

Wilmington, CA *****

+1 (310) 844 – 3764 *************@******.***

Professional Summary

Detail-oriented and motivated Customer Support Professional with 3+ years of experience in a fast- paced BPO environment. Proven ability to work independently and manage time effectively to resolve customer inquiries. Proficient in Microsoft Office. Seeking a remote position to leverage my customer service expertise and self-disciplined work ethic to contribute to team success. Work Experience

• Associate Customer Support Tech Mahindra Cebu IT Park February 2021 – 2024 o Provided timely and effective customer support via phone and email, resolving customer inquiries daily.

o Utilized strong time management and data entry skills to accurately document all customer interactions and solutions in the company system. o Collaborated with team members and other departments through digital communication tools to resolve complex issues.

o Maintained a high level of customer satisfaction by demonstrating patience, empathy, and active listening.

• Accounting Support On The Job Trainee LGU Balintawak, Escalante City March 2020 o Provided accounting support, assisting with data entry and file management for the office.

Skills

• Technical Skills: Microsoft Office Suite (Word, Excel, Outlook) Data Entry

• Customer Support Skills: Time Management, Active Listening, Conflict Resolution, Empathy, Written & Verbal Communication

• Remote Work Competencies: Self-Motivation, Independent Worker, Reliable Home Internet, Strong Task Prioritization

• Languages: English (Fluent), Tagalog (Native), Cebuano (Native) Education

• Senior High School - Humanities and Social Science Graduated 2020 Old Población National High School,

Escalante City, Negros Occidental, Philippines

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