Instructional Designer, Elearning Developer

Nathan Chambers

Security Clearance: Secret

Culpeper, VA 22701 (northern Virginia)

208-***-**** **************@******.***

LinkedIn: https://www.linkedin.com/in/nathanchambers/

Website: Work Portfolio

Professional Summary

Strategic and innovative Learning & Development Leader with 20+ years of experience delivering scalable training programs that align with organizational goals. Proven success designing and evaluating workforce development initiatives through data-driven decision-making, modern instructional technologies, and performance consulting. Adept at facilitating dynamic, high-impact learning experiences across digital, hybrid, and in-person platforms. Recognized for elevating performance metrics, reducing onboarding time, and creating cohesive learning ecosystems that reflect mission, vision, and values. Frequently represents organizations in high-stakes speaking engagements while promoting culture and core principles.

Core Competencies

Instructional Design Elearning Development Curriculum Development ADDIE/SAM Performance Consulting Stakeholder Engagement Needs Assessment Learning Analytics Blended Learning Virtual Facilitation Kirkpatrick Evaluation 508 Compliance Scorm Compliance LMS Administration (Lumen, Oracle, SharePoint, JIRA, Blackboard, Canvas, and others Organizational Development Coaching Strategic Planning Data-Driven Decision-Making Training Delivery Adult Learning Training Evaluation Training Needs Analysis Training Facilitation Learning Objectives Learning Strategy Microlearning Instructional Materials Virtual Training Subject Matter Experts Training Metrics Sales Enablement Training Learning Outcomes Creating Technical Manuals and Training Material Technical Writing and Editing

Core Competencies

SCORM Virtual Learning Environments Evaluation Methodologies Video design, animation, and editing Agile Project & Program Management Instructional Design (ADDIE & SAM) UAT Collaboration & Scenario Integration eLearning, Microlearning and Workflow Aids LMS Implementation and Analytics Federal Consulting & Modernization Support SharePoint & Microsoft Office Suite

Knowledge, Skills, and Abilities (KSA)

Extensive knowledge of instructional design theory, learning technologies, and federal training standards. Skilled in developing digital and blended learning using platforms like Articulate, Canva, and Canvas. Experienced in using Qualtrics to collect and analyze training data, evaluate impact, and report findings through executive-ready dashboards and visual summaries. Adept at facilitating engaging training sessions across all modalities, tailoring approaches to diverse learning styles. Known for continuously seeking innovation, embracing change, and maintaining an agile, learner-centered mindset. Accomplished at creating technical documents and user manuals for training domains such as software, sales, technical and troubleshooting, customer service, management, leadership, call centers, and more. Each project would be measured using either Kirkpatrick or Phillips’s ROI Methodology. All course material for both, instructor-led, Elearning or VILT, was uploaded to the organization’s LMS. Specific LMS are listed above in the Core Competencies section.

As part of my academic training, I completed a range of psychology courses that deepened my understanding of human behavior, motivation, and learning. These included organizational psychology, behavioral analysis, cognitive development, and communication theory—each of which has directly informed my approach to instructional design, learner engagement, and performance improvement.

Key Accomplishments

• Designed and developed 18 backlog eLearning courses within five Agile sprints.

- Supported the Navy Federal Credit Union ACH business unit by designing and developing new hire training for ACH origination specialist job role. Used Articulate 360 (Rise and Storyline) to create learner centric eLearning training courses. Implemented elements of gamification by incorporating milestones and badge awards.

- Designed and developed animated videos using Vyond to establish context and set the purpose of the training course for learners.

• Improved new hire onboarding satisfaction by 35% and reduced 90-day turnover (Strayer University).

- Implemented a structured mentorship model and centralized learning hub to provide real-time support.

- Created new hire onboard program that included training videos from executives with closed-captions in order to provide new hires with an opportunity to learn about, not only the organization, but also leaders and their respective visions for education.

• Cut time-to-proficiency by over 60 days and improved trainee performance by 25% (DirecTV/AT&T).

- Redesigned OJT programs with competency maps and performance-based assessments.

• Developed 20+ consultation projects, coaching design teams to 100% on-time delivery (Goldbelt LLC).

- Mentored ISDs and established agile workflow systems across multiple projects. Used Kirkpatrick’s Four Levels of Evaluation to measure training success.

• Boosted customer service KPIs by 20% through behavior-based coaching (Bank of America).

- Analyzed performance data and facilitated targeted workshops with feedback loops. Used Phillips ROI Methodology to measure success.

• Created blended learning for 2,000+ B2B sales reps, improving evaluation accuracy and productivity (Eli Lilly).

- Built competency models and job-specific pathways using Articulate and facilitator support tools. This training focused on use of Salesforce as the CRM tool sales representatives used.

• Reduced eLearning development time by 27% (Edgesource).

- Used motion graphics, rapid prototyping, and collaborative storyboarding to streamline development; created and edited training videos with closed captions using Camtasia.

Senior Instructional Design Contractor

Alta IT Services – Vienna, VA 07/2025 – Present

Advise and support trainers on course evaluation data to drive content refinement and improved learner outcomes.

Conduct needs assessments in collaboration with business unit leaders to identify performance gaps and design target learning interventions.

Collaborate with subject mater expects and cross-functional teams to plan and develop blended learning solutions; including classroom, eLearning, and microlearning formats that align with organizational goals.

Design and develop dynamic instructional materials, simulations, and multimedia elements using Articulate 360, Camtasia, and Captivate to enhance learner engagement and retention.

Determine optimal training modalities based on content complexity, learner needs, and performance objectives.

Develop assessments, survey, and evaluation tools to measure learning effectiveness and behavior change, applying Kirkpatrick’s model to ensure continuous improvement and desired learning outcomes.

Produce job aids, reference guides, and performance support tools that reinforce training, promote accuracy, and improve on-the-job efficiency and time to proficiency for new hires.

Partner with quality assurance and compliance teams to ensure content accuracy, consistency, and adherence to organizational standards.

Facilitate presentations and training sessions across various audiences to promote knowledge transfer and adoption of new systems or processes.

Senior Instructional Design Manager

Goldbelt, LLC – Dunn Loring, VA 10/2022 – 04/2025

Delivered 20+ consultation projects on time.

- Mentored a GS-13 team lead and coached four ISDs to manage agile design sprints.

Maintained 508 compliance across 9 law enforcement courses.

- Audited materials for accessibility and standardized templates.

Created training solutions aligned with performance objectives.

- Led needs assessments and applied ADDIE methodology throughout the lifecycle.

Enhanced data-driven improvement strategies.

- Presented course evaluation findings via dashboards and executive summaries.

Senior Instructional Design Manager

Alutiiq – Dunn Loring, VA 10/2019 – 10/2022

Built and managed 17 custom training programs.

- Led consultations, defined KPIs, and tailored content for federal audiences.

Supported team growth and expertise.

- Provided continuous mentorship and ran internal design workshops.

Ensured instructional strategies reflected best practices.

- Monitored L&D trends and integrated evidence-based approaches.

Instructional Design Project Manager

Edgesource – Virginia 01/2020 – 12/2021

Designed 4 eLearning courses for DHS.

- Used motion graphics and interactive design principles.

Reduced development time by 27%.

- Established prototyping workflows and agile reviews.

Demonstrated ROI of learning investments.

- Tracked pre/post metrics and presented stakeholder impact reports.

Lead Learning and Development Consultant

Ho-Chunk Inc. – Dunn Loring, VA 10/2015 – 10/2019

Improved technical and leadership readiness for DS OTB and Navy Seabees.

- Created targeted simulations and case-based content.

Enhanced satisfaction for non-law enforcement roles.

- Developed job-specific training and collected learner feedback for iteration.

Aligned course design with business goals.

- Collaborated with department heads on performance mapping.

Senior Change Management Consultant

Accenture Federal Services – Chantilly, VA 08/2014 – 10/2015

Created leadership programs and competency models.

- Partnered with SMEs and analyzed existing performance data.

Facilitated high-level workshops.

- Used interactive methods to promote adoption during major transformations.

Instructional Design Specialist

Edge Source (DAU) – Virginia 01/2013 – 08/2015

Developed eLearning through DART system.

- Built interactive modules tailored to federal acquisition professionals.

Designed infographics and job aids.

- Addressed complex technical topics with learner-friendly visuals.

Instructional Design Lead

Diamond Information Systems – Washington, D.C. 10/2013 – 08/2014

Improved user proficiency by 35%.

- Implemented mini-modules and short tutorials for HR systems.

Developed online and ILT content.

- Mapped features to user workflows for better system onboarding.

Lead Training and Development Specialist

Strayer University – Herndon, VA 12/2011 – 10/2013

Won Blackboard Best Practices Award.

- Developed a centralized training hub that streamlined access to learning content.

Improved documentation accuracy by 80%.

- Standardized PIP/CAF forms and introduced coaching guides to reduce specialist time.

Workforce Development and Learning Consultant

Bank of America – U.S. 01/2011 – 12/2011

Increased seller performance by 20%.

- Delivered coaching sessions and performance diagnostics for frontline teams.

Enhanced operational efficiency.

- Performed root cause analysis and implemented workflow improvements.

Instructional Designer

Eli Lilly – Bloomington, IN 07/2011 – 12/2011

Designed blended learning for B2B sales reps.

- Created multimedia lessons and defined core competency models. Designed and developed sales enablement training.

Learning and Development Consultant

Allscripts, Inc. – Raleigh, NC 01/2010 – 12/2010

Enhanced EHR training effectiveness.

- Built scenario-based eLearning simulations and revised modules using learner feedback.

Performance Improvement Consultant

DirecTV, AT&T – Boise, ID 10/2006 – 07/2009

Won 2008 Best in Practice award.

- Led a full redesign of field operations training across national teams.

Reduced average call handling time by 1.5 minutes.

- Introduced performance dashboards and optimized coaching workflows.

Managed the Billing and Sales call types portfolios.

- increased average upgrade by 15% by redesigning and developing sales enablement training for the sales call type.

Human Resources Consultant (Entry Level)

BJB Company – Midland, TX 01/2006 – 11/2006

Reduced injuries by 75%.

- Launched a safety recognition program and redesigned OSHA compliance training.

Built performance management infrastructure.

- Created an employee handbook and appraisal templates.

Education

M.S., Workforce Learning and Organizational Development – Boise State University, Boise, ID

B.A., Interpersonal Communication – Boise State University, Boise, ID

Certificate in Designing Learning – Association for Talent Development (ATD)

Certificate in Workplace Performance Improvement – Boise State University

Certificate in Instructional Strategies and Curriculum Design – Ithaca College

Technical Skills and Competencies

LMS: Blackboard Canva Canvas Moodle Workday Learning

Authoring Tools: Articulate 360 Storyline 360 Adobe Captivate Camtasia Rise 360 Vyond

Productivity Tools: Adobe Photoshop, Microsoft Office Suite Visual Basics PowerPoint

Project Management: Microsoft Azure JIRA Qualtrics Visual Basics

Reporting: Excel Power BI (basic)

Collaboration Tools: Google Workspace MS Teams SharePoint Zoom

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