Virtual assistant, customer service representative

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OLAKPA ESTHER EFE

Benin City Nigeria

*********@*****.*** / 081********

SUMMARY

Dynamic and result-driven personnel with over 6 years+ of experience in Administration and sales. Proven track record of providing exceptional customer service, managing administrative tasks, and driving sales growth. Skilled in office management, coordinating cross-functional teams, developing customer relationships to support business objectives, and sales strategies, and growth. Known for effective communication, exceeding sales targets through persuasive negotiation, innovating cross-selling strategies, while maintaining high customer satisfaction. A proactive professional with a commitment to enhancing brand loyalty and contributing to the overall success of the organization.

SKILLS

• Active listening.

• Time management.

• Critical thinking and problem solving.

• Project management.

• Persuasion and negotiation.

• MS office.

• Upselling and cross-selling techniques.

• Multichannel communication (phone, email,

chat).

• Leadership and Team Development

• CRM software proficiency (e.g., Salesforce,

Zendesk).

• Data analysis for customer insights and sales

trends.

EXPERIENCE

Manager / Beracah Works Limited 04/2025 - Current

• Develop and implement project plans, timelines, and budgets.

• Coordinate and manage subcontractors, labors, materials, and equipment.

• Liaise with clients, architects, engineers and other stakeholders to ensure project requirements are met.

• Manage project budgets, track expenses, and identify cost saving opportunities.

• Prepare regular projects reports and documentation. Sales Promoter / Dx Technology Limited OPPO Mobiles 08/2020 - 01/2025

• Increased sales by 60% by strategically highlighting key product features and tailoring demonstrations to customer needs.

• Boosted sales by 80% in February 2022 through innovative promotional campaigns, targeted upselling, and adaptive selling techniques.

• Consistently surpassed sales targets by implementing cold-calling strategies, cross-selling complementary products, and executing successful marketing campaigns.

• Enhanced customer engagement by designing personalized product demonstrations, resulting in a 20% sales growth in October 2020.

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• Utilized market insights and customer feedback to develop focused sales strategies, driving lead generation and ensuring a high conversion rate for repeat purchases. Secretary (NYSC) / Government Model Secondary School - Asaba 04/2019 - 11/2020

• Improved office efficiency by 26% by implementing a streamlined appointment booking system and reducing scheduling conflicts.

• Reduced clerical errors by 29% through meticulous data entry and the development of a standardized filing protocol.

• Decreased data retrieval time by 35% by introducing an organized file management system and digitizing office records.

• Provided comprehensive administrative support, including generating reports, preparing meeting materials, and managing correspondence, ensuring seamless daily operations.

• Optimized office productivity by maintaining accurate inventory records, timely ordering of supplies, and ensuring audit compliance for all office files and documents. Secretary / Althentic Trading Company 07/2018 - 01/2019

• Increased office efficiency by 40% by implementing a file management system that streamlined document retrieval and ensured compliance with audit requirements.

• Enhanced communication efficiency by professionally managing phone calls and emails, resolving inquiries promptly, and maintaining strong client relations.

• Optimized inventory management by accurately tracking office supplies, reducing shortages by 25%, and ensuring timely reordering.

• Improved data organization and accessibility by digitizing office records, reducing time spent searching for files by 30%.

• Supported audit compliance by meticulously maintaining records, ensuring 100% accuracy in office documentation and filing systems.

EDUCATION

B. A: Philosophy 10/2018

University of Benin

CERTIFICATIONS

• Human Resource Management, Exford Global Training LTD, 01/01/20

• Customer Service Relationship Mgt., Exford Global Training LTD, 01/01/20

• Project Management Professional, Exford Global Training LTD, 01/01/20

• Health Safety & Environment, Exford Global Training LTD, 01/01/20 REFERENCES

Available upon request.

Contact this candidate