Operations & Policy Research Professional

ADEMOLA A OGUNLOLU

Houston Tx ***** *.********@*****.*** 346-***-****

Professional Summary

Analytical and detail-oriented professional with a background in International Relations and Political Science. Experienced in research, policy analysis, and data-driven reporting to support strategic decision-making. Skilled in evaluating complex global issues, coordinating across stakeholders, and translating insights into clear, actionable outcomes. Adept at using analytical tools, including Excel, to organize data, support projects, and improve operational effectiveness. Strong collaborator with a results-focused mindset and a global perspective.

Professional Experience

Residential Technician

ZeeteekcommunicationsXfinity,Houston,TX

July 2025 - Present

• Installs, maintains, and troubleshoots Xfinity cable, internet, and phone services in residential and business customers' homes.

• Handled immediate payment reconciliations and service upgrades, maintaining precise records that supported seamless financial tracking and customer satisfaction.

• Prioritized tasks in fast-paced settings, adapting to technical and customer challenges to meet strict deadlines and minimize billing errors.

Concierge

NPG Control, Illinois

January 2022 – July 2023

• Delivered high -quality front -desk services, contributing to a 20% increase in customer satisfaction as

measured by post -service surveys.

• Managed client inquiries and coordinated solutions with departments, achieving a 15% reduction in

response time.

• Maintained accurate visitor logs and service records, improving operational reporting efficiency.

Administrative Intern (Industrial Attachment)

Staddon Consult

June 2021 – December 2021

• Streamlined scheduling and calendar management for executives, improving task prioritization and

time allocation.

• Supported the preparation of reports, presentations, and official correspondence, maintaining a 98%

accuracy rate.

• Conducted inventory management and procurement processes, reducing office supply costs by 10%.

Skills

• Client Relations and Guest Experience

• Calendar Management and Administrative Support

• Conflict Resolution and Problem Solving

• Record Keeping and Data Management

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Multitasking and Time Management

Achievements

• Boosted client satisfaction by 20% through prompt and courteous service at NPG Control.

• Reduced issue resolution response times by 15%, improving operational efficiency.

• Achieved 98% accuracy in administrative tasks during internship, showcasing attention to detail.

Certifications

• Customer Service Excellence Certification, 2022

• Basic First Aid Training, 2021

Education

Bachelor of Science in International Relations

Caleb University, 2022

Contact this candidate