Remote Operations & Executive Support Leader
Resume:
VIKAS KUMAWAT
Team Leader – Operations & Remote Support
***************.**@*****.***
Civil Lines, Jaipur
linkedin.com/in/vikaskumawat190vk
PROFESSIONAL SUMMARY
Remote-ready Operations & Executive Support professional with 8+ years of experience in insurance operations, sales coordination, MIS reporting, and senior management support. Highly skilled in managing calendars, email inboxes, CRM systems, reports, and cross time zone coordination. Proven ability to work independently in remote environments while maintaining confidentiality, accuracy, and timely communication.
PROFESSIONAL EXPERIENCE
Team Leader - Operations & Sales Support, Pointers Insurance Brokers Pvt. Ltd. (formerly Balaji Insurance Group) 2021 – Present
•Lead and support a team of 8-12 executives while coordinating remotely with management
•Manage executive email coordination, MIS reports, dashboards, and performance tracking
•Handle customer onboarding, escalations, and confidential documentation
•Train agents on CRM systems, insurance products, and remote workflow processes
•Ensure target achievement, compliance, and high customer satisfaction Sales Manager, Diamond Motors 2018 – 2021
•Managed sales operations, reporting, and follow ups
•Maintained client communication records and schedules
•Contributed to 15% year on year business growth through repeat customers Process Associate, VKALP Outsourcing 2017 – 2018
•Handled backend operations, documentation, and audit support
•Improved CSAT by 12% through accuracy and timely resolution EDUCATION
Bachelor of Business Administration (BBA), MDS University 12th & 10th, RBSE, Ajmer
CORE SKILLS
Remote Executive Assistance & Virtual Support
Email & Calendar Management (Time Zone Coordination) Insurance Operations & Sales Support
CRM Tools, Documentation & Reporting
MIS Reporting & Advanced MS Excel
Workflow Optimization & Process Improvement
Client & Stakeholder Communication
Team Coordination & Task Follow ups
Contact this candidate