Application-ready Resume Title: Versatile Customer Service & Admin

Tiffany Johnson

Saint Cloud, MN *****

******************@*****.***

+1-320-***-****

Professional Summary

Dependable Self Starter, that is open to explore the many possibilities that a talented person like me has to offer.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

HOUR GLASS CLEANERS-Saint Cloud, MN

May 2025 to October 2025

1. Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Built rapport with customers through active listening, empathy, and personalized interactions

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Sorted and organized incoming laundry items according to color, fabric type, and care instructions

• Followed established procedures for washing, drying, folding, and packaging laundry items

• Inspected laundered items for quality control purposes to ensure they meet customer expectations

• Collaborated with team members to prioritize tasks based on urgency and workload demands

• Responded promptly to customer inquiries or concerns regarding their laundry orders or special requests

• Handled cash transactions accurately when processing payments for laundry services rendered Rideshare Driver

self employeed-Fargo, ND

March 2022 to January 2024

I drove Clients to and from where they wanted /needed to go. Education

Business Management (Enrolled)

Rasmussen College-Minnesota-Saint Cloud, MN

Present

CNA, Medical Assistant, Administrative Assistant (Technical school) Summit Academy-Minneapolis, MN

January 2005 to July 2007

Upper secondary education

Some College

Skills

• Commercial vehicle

• Cleaning

• Food production

• Collaboration

• Google Workspace

• Computer operation

• English

• Negotiation

• Customer support

• Supervising experience

• Host/hostess experience

• Typing

• GPS

• Organizational skills

• Caregiving

• Medical administrative support

• First aid

• Patient service

• Maintaining patient confidentiality

• Math

• Processing cash transactions

• Phone call management

• Office supply management

• Meal preparation

• Mobile applications

• Administrative experience

• Data entry

• Baking

• Hair styling

• Van driver

• Serving

• Office experience

• Mopping

• Filing

• Time management

• Group home

• Retail math

• Record keeping

• Grocery store

• Computer literacy

• Microsoft Excel

• Sanitation procedures

• POS

• Management

• Medical terminology

• Hospitality

• Merchandising

• Sales

• Loyalty programs

• Planograms

• Kitchen experience

• Multi-line phone systems

• Customer communication

• Food processing

• Inventory optimization

• Glass cleaning

• Healthcare compliance

• Information security

• Home Care

• Staff scheduling

• Staffing management

• Food service

• Route driving

• Healthcare staff management

• Productivity software

• Proofreading

• Assisted living

• One-on-one interaction facilitation

• Household surface disinfection

• Open communication (faculty and staff relations techniques)

• Live chat

• Interpersonal communication

• Disinfection procedures

• Telemarketing

• Basic math

• Guest services

• Manual transmission

• HIPAA

• Phone communication

• Achieving HIPAA compliance

• Google Docs

• Schedule management

• Client interaction via phone calls

• Customer complaint resolution

• Map reading

• Cooking

• Communication skills

• Multifamily properties

• Multitasking

• Microsoft Word

• Experience with children

• Customer service

• Customer returns handling

• Cash register

• Planogram implementation

• Upselling

• Janitorial experience

• Statistics

• Household spot cleaning

• Pricing

• Writing skills

• Vacuuming

• Dusting

• Courier

• Shift management

• Mobile devices

• OpenTable

• Mobility assistance

• Experience with individuals with mental health conditions

• Delivery vans

• Driving

• Senior Care

• Experience with individuals with substance use disorders

• Problem solving

• Hazmat

• Stocking

• Inventory control

• POS systems

• DOT (Department of Transportation) regulations

• Outdoor work

• Safe work practices

• Sales support

• Assistance experience within retail industry

• Food handling

• Phone etiquette

• Safe environment creation

• Line cook experience

• Shuttle driving

• Outbound calling

• Restaurant experience

• Retail sales

• Shipping & receiving

• Creative writing activities for care recipients

• Computer skills

• Accounts payable

• Teamwork

• Windows

• Cash handling

• Attention to detail

• Food safety

• Substance abuse

• Sub-acute care experience

• Baked goods

• Call center

• Working with high schoolers

• Clerical experience

• Quality control

• Sensory activity facilitation

• Technical Proficiency

• Medical receptionist

• Sweeping

• Front desk

• Microsoft Teams

• Clinic

• Bakery

• Leadership

Languages

• Interpretation

• English

Certifications and Licenses

Non-CDL Class D

Driver's License

July 2024 to July 2029

First Aid Certification

Class D

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