Energetic Customer Service Professional with Administrative Experience

J’me Yates-Lorenger

********@******.*** **** Williams Ave, Palermo, CA 95968

Professional Summary

Dedicated and customer-focused professional with over 5 years of experience in customer service, clerical support, and administrative roles. Proven ability to handle high-volume customer interactions with empathy and efficiency, while maintaining accurate records and driving sales. Adept at resolving issues, promoting products, and ensuring customer satisfaction. Seeking to leverage my skills in a remote customer service position, where I can contribute to enhancing customer relationships and driving business growth. Professional Experience

Customer Service Representative

Residential Weatherization Inc. — 2013-2015

• Conducted outbound and inbound calls to promote energy efficiency programs and resolve customer inquiries.

• Achieved and exceeded sales targets by effectively communicating the benefits of energy-saving products and services.

• Maintained accurate records within a CRM system, tracking customer interactions and sales leads.

• Transcribed customer interactions and prepared detailed reports for management, contributing to process improvements.

Caregiver

In Home Supportive Services — 2016-Present

• Provided empathetic and reliable personal care, enhancing the quality of life for clients with diverse needs.

• Managed medical forms, documents, and scheduling, ensuring accuracy, confidentiality, and compliance with healthcare regulations.

• Built strong relationships with clients and their families, delivering consistent and personalized care.

• Maintained detailed care records, including medication logs and daily activity reports.

Boarding Kennel Manager

Foothill Boarding and Grooming — 2015-2018

• Managed daily operations, ensuring the safety, comfort, and well-being of all animals in care.

• Handled customer interactions, including reservations, inquiries, and check-ins/ check-outs, ensuring a positive customer experience.

• Supervised and trained staff, optimizing team performance and ensuring adherence to company standards.

• Maintained precise records of animal health, special needs, and compliance with regulatory requirements.

Skills

• Customer Service Excellence: Strong communication skills, adept at handling customer inquiries, resolving issues, and building rapport.

• Sales & Lead Generation: Experienced in promoting products and services, achieving sales targets through effective communication and persuasion.

• Record Keeping & Documentation: Proficient in maintaining accurate records, managing schedules, and ensuring operational efficiency.

• Problem Solving & De-escalation: Skilled at overcoming objections, de- escalating situations, and finding solutions to customer concerns.

• Tech-Savvy: Proficient in using CRM systems, Microsoft Office (Word, Excel), and digital communication tools.

• Remote Work Capabilities: Equipped with a private home office, high-speed internet, and the discipline to work independently and efficiently. Education

Associate’s Degree

Yuba Community College — 2012

Awards

• Dean’s List Honors: Recognized for maintaining a GPA above 3.0 across consecutive semesters.

• Academic Excellence Award: Achieved a GPA of 3.5 or higher throughout the academic year.

• Best Mom Ever Award: Masterfully balanced career, household, and personal commitments with dedication.

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