Virtual Assistant & Administrative Support Specialist

Joshua Sang

Brooklyn, NY • Remote Email: ******.******@*****.*** Phone: 347-***-****

Virtual Assistant Administrative Support Customer Service

Detail-oriented and reliable professional with experience in operations, customer service, and administrative support. Strong ability to manage schedules, handle communications, maintain records, and work independently in fast-paced environments. Comfortable working remotely and supporting teams with day-to-day administrative tasks.

Core Skills

●Email & Calendar Management

●Scheduling & Time Coordination

●Administrative Support

●Customer Communication (Phone & Email)

●Data Entry & Record Keeping

●Google Workspace (Docs, Sheets)

●Microsoft Office (Word, Excel)

●Organization & Task Prioritization

●Remote Work Readiness

Professional Experience

FedEx — Operations Associate

Brooklyn, NY March 2022 – Present

●Coordinate daily delivery schedules and ensure timelines are met in a fast-paced logistics environment

●Communicate with customers, drivers, and internal teams via phone and email to resolve issues efficiently

●Maintain accurate records, logs, and reports related to shipments and operations

●Manage multiple tasks independently while meeting strict deadlines

●Follow established procedures while adapting to changing priorities

Uniqlo — Sales Associate

Manhattan, NY December 2016 – March 2017

●Assisted customers with product inquiries and order-related questions

●Handled transactions and maintained accurate records

●Supported store operations through organization and inventory assistance

●Provided professional and timely customer service in a high-volume setting

Victoria’s Secret — Sales Associate

Valley Stream, NY September 2015 – February 2016

●Delivered customer service support in person and over the phone

●Assisted with scheduling tasks and daily operational needs

●Maintained organized sales floor and stock areas

●Supported team members with administrative and clerical tasks as needed

Education & Certifications

Coursera Project Network

Spreadsheets for Beginners using Google Sheets — August 2023

●Data entry, formatting, basic formulas, and organization of spreadsheets

Availability

●Open to Part-Time or Full-Time

●Available for immediate start

●Fully equipped for remote work

Contact this candidate