Experienced Administrative Specialist with 20+ Years Data Entry
Resume:
Janel Dulal
Saginaw, TX *****
************@*****.***
Professional Summary
Results-driven office administrator with 20+ years of experience in Client Account Management, supervision, Human Resource duties and administrative support across various industries. Proven expertise in detailed-data entry, accounts receivable and payable, payroll processing, and maintaining professional client and employee relationships. Demonstrated leadership through team training, on boarding, performance presentations, consistently enhancing operational efficiency and customer satisfaction. Proficient in Microsoft Office Suite, QuickBooks, Salesforce and many other softwares with a strong commitment to organizational excellence.
Authorized to work in the US for any employer
Work Experience
Retail Associate
Gaylord Of Grapevine-Grapevine, TX
September 2025 to Present
Seasonal Evening Retail Associate for ICE.
• Hot Cocoa Attendant, where guests could get a hot cup to warm up; after the 9 temperature, at the Amazing Experience of the themed event.
• The checkout cashier for gift shop purchases of apparel, candy, toys,trinkets and ornaments.
• Maintained the floor, which I would stock on items "flying off the shelves", assisting guests in requests of a size in apparel and/or help in locating an item of interest and answering questions or concerns.
• Every purchase was cashless.
Client Account Manager
Merry Maids-North Richland Hills, TX
May 2024 to May 2025
• Answer phones in correspondence through emails, dispatch and text request
• Itemized Invoice for deep cleans and service provided for client
• Accounts Receivable and Payable, Refund, Daily close-outs, process tips
• Google Review and 5 Star Spreadsheet for Team Meetings, weekly
• Reschedule, cancelation; providing thorough communication on policy
• Resolve complaints and anything less than 5 star service on clean
• Upholding reputation and customer satisfaction
• Dispatching techs, sending schedules and schedule board notes
• Maintained client accounts with documentation and logs
• Bank drops, inspection and handy man services for damage in clients home
• Stock, wash, dry and bundle towels for the next day for techs Invoice Specialist
Service Response Team-Watauga, TX
September 2023 to March 2024
• Answer phones and enter request for service in the system
• Print quotes with signed approvals and place them in the Plumbing Managers Mailbox
• Enter quotes into the quote sign in sheet for scheduling
• Cancelations were entered into the active call, log sheet and provided a number to the customer
• Emailed the office for incoming quotes and cancelled calls, received by me
• Worked up and summarized invoices from Tech Notes on their log sheets, labor & material
• Emailed properties with invoices and requested Purchase Order to receive payment
• Reviewed all information provided by the property for accuracy for correct service request
• Assisted with mailing invoices for the properties who request this option
• Used sites such as Home Depot, Ferguson, and Morrison with mark-up on material
• Emailed my Daily Work Log to the owner, daily
• Yardi, Outlook and Google docs.
• Printed documents when applicable for review from a manager
• Entered Purchase Orders, Billed and Invoiced
• Received packages, delivered to addressee, or stocked in the back of the warehouse Administrative Assistant
Dalworth Lighting and Electrical Services, LLC-Pantego, TX January 2023 to August 2023
• Opening and Closing at the end of the shift
• Payroll entry and Reports, weekly
• Service Jobs created, dispatched, and invoiced upon completion
• Time Tracker entry to match service jobs in the system to effectively complete Payroll that week
• Texas Mutual Monthly Compensation entered for monthly report
• Emailed, answer phones, copy, scan and file documents
• Ensured contract registration is valid with cities for the upcoming job in that region
• COI, master's electrical and State License upload, when applicable
• Pulling Permits for Electrical Signage and Electrical Contractor
• Created excel spreadsheet of all permits for that month pulled, inspected, or pending
• Fill out paperwork, review drawings pertaining to the job upload to receive permit
• Schedule underground, final inspection for job completion
• Entered Purchase Orders, Billed and Invoiced
• Opened mail, sorted, or delivered to addressee within the office
• Received packages, delivered to addressee, or stocked in the back of the warehouse
• Prepared brochures, business cards and drop in mailbox for new clientele from Buy Board
• Every Friday; once work was completed, cleaned the entire office, restrooms, and offices
• Watered plants outside of the office to maintain the upkeep of the entry to the business Wells Fargo Teller
Wells Fargo-Grapevine, TX
March 2022 to November 2022
• Open and closing procedure daily
• Audit drawers of coworkers and vault count
• Withdrawal, Deposites and Foreign Currency Exchange
• Coin cage and vault; buy and sell.
• Commercial change orders
• Money order, cashier check transaction(s).
• Thorough review and two forms of identification required for a transaction
• Exceptional customer service
• Took time with every customer to meet their specific needs
• Detach Motorbank and Lobby, sometimes had to switch locations; daily
• Lobby Lead to keep directional flow
• Balance drawer; daily
Business Office Manager
VIP Construction, LLC-Fort Worth, TX
March 2018 to November 2019
• Answer incoming calls, emails, fax, scan and sort mail
• Created a weekly schedule on bid acknowledgement on attendance and bid execution
• Typed new formal letters of appreciation to prospective clients and existing clients
• Submitted quarterly reports to Texas Workforce Commission
• Organized Bid Binders and Close-out Binders for current and future jobs.
• Notarized documents on Contingency Contracts to receive payment on job completion
• Web Research on events, schedule and execute for the weekly schedule in the DFW Area
• Typed Letterhead Waivers, signature requirement and pay the sub-contractor upon completion
• Transported Binders in person to company clients such as: TCC, Fort Worth ISD and Dallas ISD
• Recruitment for Project Coordinator to go over specs and submit bids whenever needed
• Attend Pre-Bid in owner’s absence, hand out business cards and build rapport
• Stock, organize and clean up the office, order and restock when needed
• Updated the website monthly
SRIII
AAA-Coppell, TX
March 2005 to June 2016
• Analyzed and evaluated outcomes within strict policy regulations
• Deliver and execute service requests in a quick, orderly fashion
• Resolved complaints, disputes and reimbursements to internal representatives and to members escalation
• Created memberships to further enhance member satisfaction and intiate service immediately following
• . Provided feedback and direction to members, contractors, dispatch and receivers at the Help Desk line from 2005-2016
• Workforce Management Relief ensuring production forecast was met
• Participate in Job Fairs
• Recruit and assist in the interviewing process
Accomplishments
My knowledge, commitment, loyalty and contributions have earned over thirty-five awards throughout my career within AAA.
Skills Used
Admirable phone manners, office etiquette and interpersonal skills, integrity, high standards on moral and work ethic
Proficient in Microsoft Word, Excel, Access and Publisher, Salesforce, Quickbooks, Knowify, Kronos, Yardi, Paycom, Paycor
Type 102 wpm
Strong organizational skills, performs well and independently under pressure Mentoring and training
Positive attitude, empathetic, helpful
Effectively cooperated with subordinates and management, at all times Maintained and documented work completion and presented the report(s) to superiors Enhanced relationships by demonstrating concern in the severity of needs and safety while building rapport and obtaining pertinent information
Education
Dental Assisting
ATI Career Training Center-Dallas-Dallas, TX
2004 to 2005
High School Diploma
Williamstown High School-NJ
September 1994 to August 1998
Skills
• Facilities management
• Retail management
• Microsoft Word
• Document management
• General ledger maintenance
• Managing client accounts
• Interpersonal communication
• Account reconciliation
• Permitting phase involvement
• Analysis skills
• Permit Application on Signage and Electrical
• Optimizing workflow processes - Workflow processes optimized (More than 10 processes)
• Phone communication
• Accounts Receivable
• Team management
• Phone customer support
• Pivot tables
• Microsoft Teams
• Training & development
• Technical Proficiency
• HR legal compliance
• Account management
• Medical terminology
• Teamwork
• Writing skills
• Computer operation
• Client communication management
• Microsoft Outlook
• Sage
• Payroll systems
• Appointment scheduling
• Google Sheets
• Microsoft Powerpoint
• Employee relations management
• QuickBooks Online
• HR communication
• Office phone management
• Typing
• Human resources
• Full cycle recruiting
• Onboarding process management
• Customer communication
• Databases
• Pulling Permit for Building Construction
• Commercial cleaning
• Recruiting
• Microsoft Excel
• Employment & labor law
• Retail industry sales team management
• 10 key typing
• Phone Etiquette
• Office supply management
• Critical thinking
• Customer service
• Salesforce
• Employee relations
• Task prioritization
• Payroll
• Multitasking
• Sales team management
• Interviewing
• Customer support
• Type 95+ wpm on average
• Mentoring
• Interpersonal skills
• Leadership
• Workforce Management
• Data analysis skills
• Accounts Payable
• Climbing
• Windows
• Microsoft Publisher
• Multi-line phone systems
• Management
• Escalation handling
• General ledger management
• Executive administrative support
• Account reconciliation report
• Payroll processing - Payroll processing experience (3-5 years)
• Client invoicing
• Spreadsheet conditional formatting
• Credit card reconciliation
• Problem solving
• Managing customer accounts
• Can easily connect with people based off tone, empathy and proactive listening
• Office Management
• Customer relationship management
• Financial management report preparation
• Microsoft Office
• Office activity coordination
• Google Docs
• Organizational skills
• Negotiation
• QuickBooks
• Consultative selling
• Yardi
• Customer retention
• Time management
• Attention to detail
• Productivity software
• Invoice reconciliation
• Proofreading
Awards
10 years of Service Plaque
May 2015
A milestone of my loyality and commitment working for AAA. Be Legendary Award
May 2013
Schedule Adherence Ambassador, helping out in Dispatch, serves at Work Force Management as RTA and Help Desk line.
Customer Satisfaction
February 2010
31 consecutive 100%, Totally Satisfied Members! Holding the longest record to accomplish that throughout the Enterprise.
Accounts Payable
June 2007
I was assigned to that position within AAA for a year and 2 months. Hiring Process
February 2006
Job Fair Events- contact all interviewers. Provide detailed information on start dates, answer any questions, or concerns for ERS.
Certifications and Licenses
Home Care Aide Certification
Certified Notary Public
Driver's License
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