Data Entry Clerk with CRM & Customer Relations Expertise
Resume:
PROFESSIONAL SUMMARY
Detail-oriented professional with extensive experience in customer
relationship management and data entry proficiency, seeking to leverage strong organizational skills and problem-solving abilities as a Data Entry Clerk. Proven ability to handle high-volume tasks efficiently and accurately, with a focus on continuous improvement and client satisfaction.
EXPERIENCE
Amazon inbound and outbound associate
November 2015 - Present Amazon, Phoenix, AZ
Utilized CRM software to track customer interactions, analyze trends, and develop strategies for improvement.
•
Developed strong relationships with customers through effective communication and problem-solving skills.
•
Followed up with customers after purchase to ensure satisfaction and address any issues that may arise.
•
Participated in regular meetings with management team members in order to discuss progress towards goals.
•
Created detailed reports on sales performance and presented findings to management team.
•
Developed training programs for new hires on best practices for outbound calling.
•
Performed data entry of customer contact information into company database for future reference.
•
Assessed current processes for effectiveness and implemented changes as necessary for improved performance.
•
Monitored call center metrics such as average handle time, abandonment rate, and conversion rate in order to maintain efficiency standards.
•
Assisted other departments with special projects related to outbound activities when needed.
•
Analyzed customer feedback in order to improve overall service offerings and increase customer retention rates.
•
Researched competitive pricing structures in order to remain competitive within the industry.
•
CONTACT
*********@*****.***
Peoria, AZ 85345
SKILLS
• Client relationship management
• Data entry proficiency
• Outbound calling
• Negotiation skills
• Customer retention
• Continuous improvement
• Customer rapport
• Data verification
• Upselling strategies
• Performance tracking
• Effective persuasion
• Industry awareness
• CRM software proficiency
• Needs assessment
• Customer acquisition strategies
• Customer conflict resolution
• Cold calling experience
• Telephone headset mastery
• High-volume call reception
• Data confirmation
• Account inquiry resolution
• Phone-based research
• High-volume call environments
JOSHUA DEMARA
DATA ENTRY CLERK
Cashier
October 2011 - December 2016 McDonalds, Peoria, AZ Successfully managed outbound calls to existing customer base, resulting in increased sales and customer satisfaction.
•
Provided excellent customer service while resolving customer inquiries in a timely manner.
•
Demonstrated ability to adapt quickly to changing business needs while maintaining high quality standards of service.
•
Identified areas of improvement within the organization's outbound operations system and recommended solutions accordingly.
•
Explained products and services and prices and answered questions from customers.
•
Maintained a high level of product knowledge to effectively answer customer inquiries.
•
Employed persuasive communication skills when selling products or services over the phone.
•
Participated in team meetings to discuss strategies for increasing sales performance.
•
Delivered prepared sales talks, reading from scripts that described products and services, to persuade potential customers to purchase product and service and to make donation.
•
Developed creative strategies to overcome objections from potential customers during sales calls.
•
Established long-term customer loyalty by providing excellent customer service and support.
•
• Analyzed customer data to identify potential sales opportunities. Recorded names, addresses, purchases, and reactions of prospects contacted.
•
Conducted client market surveys to obtain information about potential customers.
•
Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
•
Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
•
Operated cash register and accurately processed payments, returns, and exchanges.
•
Built and maintained positive working relationships with co- workers.
•
Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
•
Provided excellent customer service by greeting customers and offering assistance.
•
Helped restock shelves when necessary to maintain an organized display area.
•
Developed strong customer service skills by providing efficient and accurate service.
•
Accurately processed customer payments using cash, credit cards, and checks.
•
• Customer relationship building
• Objection handling
• Email etiquette
• Sales reporting
• Competitor analysis
• Social media outreach
• Call scheduling
• Positive attitude
• Customer service
• Teamwork and collaboration
• Teamwork
• Multitasking
• Problem-solving
• Attention to detail
• Time management
• Multitasking Abilities
• Problem-solving abilities
• Organizational skills
• Excellent communication
• Quick thinking
• Adaptability and flexibility
• Reliability
• Effective communication
• Team leadership
• Time management abilities
• Self motivation
• Customer engagement
• Professionalism
• Call center experience
• Team collaboration
• Active listening
• Decision-making
• Verbal and written communication
• Adaptability
• Order taking
• Phone etiquette
• Outbound and inbound calls
Customer Service Representative
September 2013 - August 2016 General Dynamics-Medicare, Phoenix, AZ
Managed large amounts of cash accurately during busy hours in a fast-paced environment.
•
• Provided efficient and courteous service to customers. Handled customer complaints and inquiries in a courteous and efficient manner.
•
Counted and balanced cash drawer at the beginning and end of each shift.
•
Utilized problem solving skills to effectively handle difficult situations.
•
• Assisted with training and mentoring new team members.
• Delivered exceptional customer service at all points of contact. Processed customer orders and ensured the accuracy of their purchases.
•
• Enforced store safety and cleanliness standards, reducing hazards. Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
•
Operated the POS system efficiently to ensure accurate transactions.
•
Supported other departments within the store by providing assistance when needed.
•
• Used POS system to complete purchases for customers. Provided customers with product information and responded to inquiries courteously and promptly.
•
• Resolved and de-escalated issues to address customer concerns. Kept up-to-date on new products, services, promotions, and pricing structures.
•
Followed safety standards for handling hazardous materials such as chemicals or cleaning products.
•
Ensured compliance with all company policies related to cash handling procedures.
•
Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
•
Handled customer complaints and inquiries in a courteous and efficient manner.
•
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
•
Developed strong customer relationships and loyalty through effective communication.
•
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
•
Responded to telephone inquiries and complaints following standard operating procedures.
•
• Task prioritization
• Problem-solving aptitude
• Goal driven
• Microsoft office
• Relationship building
• Data entry
• Flexible schedule
• Team building
• Product knowledge
• Inbound and outbound calls
• Documentation
• Appointment scheduling
• Analytical thinking
• Interpersonal skills
• Call control
• Conflict resolution
• Payment processing
• Call management
• Goal setting
• Written communication
• Quality assurance
• Complaint resolution
• Analytical skills
• Stress management
• Goal-oriented mindset
Addressed customers courteously using suitable methods and problem-solving skills.
•
Utilized problem-solving techniques to identify solutions for complex customer inquiries.
•
• Assisted with training and mentoring new team members. Processed orders, returns, and exchanges in an accurate and efficient manner.
•
Adhered to company policies and procedures while providing superior service.
•
Assisted customers with product selection by providing detailed information about available products and services.
•
Maintained an updated knowledge base of current products, services, pricing, promotions.
•
• Met daily customer service quotas with a focus on quality. Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
•
Remained open to feedback from supervisor and peers to build and improve skills set.
•
Updated and maintained database with accurate customer information and timely data entry.
•
Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
•
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
•
Tracked all incoming calls and emails from customers using appropriate software applications.
•
Monitored daily performance metrics such as call volume, wait times, resolution times.
•
• Performed data entry tasks accurately and in a timely manner. Displayed strong organizational skills while managing multiple projects simultaneously.
•
Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
•
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
•
Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
•
Provided exceptional customer service to clients in fast-paced call center environment.
•
Navigated multiple computer systems and applications and utilized search tools to find information.
•
Made appropriate account corrections to resolve customer problems.
•
Conferred with customers by telephone or in-person to provide product or service information.
•
Built sustainable relationships and trust with customer accounts using open and interactive communication.
•
Data Entry Clerk
August 2019 - October 2023 Datavant, Phoenix, AZ
Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
•
Assisted customers in navigating through various web pages on the company's website during their purchase process.
•
• Determined charges for services requested and arranged for billing. Referred unresolved customer grievances to designated departments for further investigation.
•
• Followed up promptly on all unresolved cases from previous shifts. Analyzed and collected customer information to prepare product or service reports.
•
Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
•
Read from scripts to promote uniformity and consistency in communications.
•
Recommended improvements in products, services or billing methods to prevent future problems.
•
• Updated existing databases with new entries on a regular basis. Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.
•
Collaborated closely with colleagues within the organization to ensure timely completion of projects.
•
Developed and maintained reports and spreadsheets to track data entry progress.
•
Utilized Microsoft Office Suite for various tasks related to data entry work.
•
Analyzed data to identify errors and trends and recommended process improvements.
•
Checked source documents against entered data to ensure accuracy of inputted information.
•
Compiled and sorted confidential information according to established procedures.
•
Verified accuracy of data entered by comparing it with source documents.
•
Created spreadsheets using formulas, functions and formatting techniques for accurate data analysis results.
•
Performed daily maintenance activities such as backing up files and archiving old records.
•
Created spreadsheets by compiling and sorting information and establishing entry priorities.
•
Utilized multiple software programs to manage data entry functions.
•
Preserved customer confidence and protected operations by keeping information confidential.
•
• Maintained organized filing systems for easy retrieval of documents. Inventory Specialist
May 2022 - March 2024 Shamrock, Glendale, AZ
Adhered to company policies and procedures when entering or modifying data in the system.
•
Generated and maintained weekly and monthly reports of data entry progress.
•
Operated data entry equipment to enter alphabetic, numeric and symbolic information into computer system with a high degree of accuracy.
•
Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
•
Ensured compliance with all applicable laws, regulations, standards, and guidelines related to data entry processes.
•
Processed customer orders accurately and efficiently, ensuring that all required fields were completed correctly.
•
• Demonstrated proficiency in keyboarding and 10-key operations. Resolved discrepancies between source documents and entered data quickly and accurately.
•
• Purged files to eliminate duplication of data.
• Provided administrative support to other departments as needed.
• Identified discrepancies in data entries and resolved them promptly. Verified the accuracy of data entered into the electronic records management system.
•
Uploaded scanned documents to an electronic records management system.
•
• Accurately entered data into various databases.
Maintained confidentiality when dealing with sensitive information and records.
•
Located and corrected data entry errors with thorough verification methods.
•
Sorted data and proofed source documents for accuracy prior to entry.
•
Determined inventory quantity needs, ordering more materials based on minimum or maximum levels.
•
Analyzed inventory data to identify trends and potential improvements.
•
Arranged stock and materials for easy access by inventorying by size, weight and shape.
•
Assisted with physical inventories as required during end-of-year audits.
•
Trained staff in proper inventory management techniques, cycle counting procedures and use of barcode scanning equipment.
•
• Removed damaged or outdated inventory items from store shelves. Organized and maintained inventory records, ensuring accuracy of data entry and stock levels.
•
Landscape Worker
October 2011 - December 2014 J and R landscaping, Peoria, AZ Researched discrepancies between physical inventories and digital records.
•
• Created detailed reports on inventory management activities. Verified merchandise received against receiving documents, noting and reporting discrepancies and obvious damages.
•
Utilized warehouse management software to manage products in multiple locations.
•
Coordinated with suppliers to ensure timely ordering and delivery of inventory.
•
Utilized handheld scanner to identify items needed on sales floor and retrieve merchandise from inventory bins.
•
Developed and maintained inventory management policies and procedures.
•
Investigated any reported discrepancies or issues related to inventory control.
•
Managed daily operations of receiving, stocking, shipping and distribution processes.
•
Provided training for new employees on proper handling of materials and equipment.
•
Investigated and rectified discrepancies between physical and system inventories.
•
Processed incoming stock shipments by supervising and assisting in unloading trucks.
•
Collaborated with other departments to coordinate replenishment needs.
•
Maintained knowledge of various species of plants and their proper care requirements.
•
Adapted quickly to changing conditions in order to meet customer needs.
•
Adhered to safety regulations while working around hazardous materials.
•
Developed plans for landscaping projects based on client requirements.
•
Provided guidance to team members on proper procedures when needed.
•
Organized work area and ensured cleanliness at the end of each shift.
•
Identified potential problems before they arose in order to minimize delays.
•
• Demonstrated expertise in planting trees, shrubs, and flowers. Regularly attended training sessions to stay abreast of industry trends.
•
Operated light construction equipment such as skid steers, tractors and trenchers.
•
• Utilized power tools including trimmers, blowers and chain saws.
• Ensured safe operation of all machinery used in daily operations. Conducted regular inspections of job sites for hazards or discrepancies.
•
• Installed irrigation systems according to blueprints or specifications. Successfully managed multiple tasks simultaneously under tight deadlines.
•
Assisted with the installation of hardscape elements such as retaining walls, patios, walkways and driveways.
•
Performed general landscape maintenance duties such as mowing, edging, trimming, pruning, fertilizing and aerating lawns.
•
EDUCATION
High School Diploma
November 2011
Centennial highschool, 14388 N 79th Ave
CERTIFICATIONS
• Forklift certification
• Electric pallet jack certification
REFERENCES
References available upon request
Contact this candidate