People-First Retail & Support Specialist
Resume:
ADALIA
SPAULDING
*************@*****.***
Cincinnati, OH 45040
Dynamic retail professional with a proven track record at Marshall's, excelling in customer service and conflict resolution. Skilled in cash handling and inventory management, I effectively upsell products, enhancing customer satisfaction and loyalty. Recognized for fostering a collaborative work environment, I thrive in fast-paced settings. PROFESSIONAL SUMMARY
SKILLS
Skilled in identifying issues and
resolving them swiftly to
maintain a positive customer
experience and efficient
workflow.
•
Ability to handle multiple tasks
simultaneously, such as managing
customer inquiries and
performing administrative duties
in a fast-paced environment.
•
Experience upselling,
recommending products, and
fostering long-term customer
relationships through
high-quality service.
•
Cash Handling & Payment
Processing: Experience in
managing cash, credit, and
mobile transactions with
accuracy and attention to detail.
•
Inventory Management: Skilled in
restocking merchandise,
maintaining inventory levels, and
ensuring an organized store
environment.
•
Customer Retention & Upselling:
Successfully recommend
products and promotions,
increasing sales and fostering
repeat business.
•
Team Training & Mentorship:
Trained new employees on POS
systems, customer service
protocols, and store policies.
•
Marshall's, Cincinnati, OH - Retail Sales Associate Cincinnati, OH • 08/2024 - Current
McDonald's, Blue Ash, OH - Cashier & Food Prep Associate Blue Ash, OH • 01/2024 - 06/2024
EXPERIENCE
Provide exceptional customer service by assisting with product inquiries, returns, and purchases, both in-person and via virtual communication channels.
•
Handle payments accurately and efficiently, ensuring a smooth transaction process for customers.
•
Use digital tools to track inventory, manage stock, and help promote sales, boosting customer satisfaction.
•
Maintain a clean, organized store while working with team members to optimize the shopping experience.
•
Learn new processes and systems quickly, applying new skills to improve workflow and customer experience.
•
• Managed 12-20 incoming calls a day
Delivered efficient customer support in a high-volume environment, resolving complaints and issues via phone, email, and face-to-face interactions.
•
Managed POS systems and performed accurate transactions while ensuring a positive experience for customers.
•
Trained new team members on POS operation, customer service best practices, and effective communication techniques.
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Demonstrated strong adaptability and problem-solving skills, handling multiple tasks simultaneously in a dynamic environment.
•
Thrived in learning and adapting to new digital tools and operational procedures quickly, contributing to team efficiency.
•
• Managed 20 incoming calls emails and faxes a day Store Maintenance & Cleanliness:
Ensured cleanliness and
adherence to safety and health
standards in both the store and
kitchen.
•
Conflict Resolution &
De-escalation: Effectively
resolved customer complaints
with empathy, maintaining a
positive and professional
experience.
•
Ohio Virtual Acadamy
Cincinnati, OH • 05/2024
High School Diploma
EDUCATION
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