Administrative Support & Data Entry Specialist with 20+ Years

Cynthia Revels

Cedar Hill, TX / 907-***-**** / ******@*****.***

Target Role:

Professional Summary

Dedicated and compassionate professional with a career that has been dedicated to servant leadership. Proven expertise in social services and providing critical support that enhances community well-being, empowers individuals, and drives meaningful outcomes. A trusted advisor and thought partner to senior leaders, colleagues, and clients, consistently delivering insight that is referenced for decision support.

Confident leading, working independently, or serving as a key contributor on teams in fast-paced, deadline-driven environments.

Strong emotional intelligence with a proven ability to connect with individuals from diverse cultures and backgrounds.

Known for demonstrating sharp analytical acumen, unwavering business ethics, and a deep understanding of continuous improvement methodologies to drive strategic problem-solving and foster a culture of excellence.

Skilled at distilling complex concepts and service offerings into clear, accessible insights, ensuring seamless alignment for individuals receiving or seeking services.

Advanced knowledge and applied practice in the areas of social services, including case management, interviewing concepts for eligibility determination, case management for children, and advocacy.

Signature Skills & Core Competencies

Case Evaluations & Oversight Project / Program Management Strategy Mapping & Goal Setting

Crisis Interventions / De-escalation Prioritizing and Organizing Establishing & Maintaining Working Relationships

Administrative & Office Support Rapid Problem Resolution Attention to Detail / Due Diligence Assessments

Regulatory Compliance Client / Customer Service Verbal & Written Communication

Human Resources Client Interviews Gaining Consensus / Influence

Technical Proficiencies: Microsoft Office Applications, Case Management Systems, Computer Hardware & Software, Explosive Device Systems (Barringer Ion scan 400), QuickBooks

Professional Experience

Career Break; 09/2023 – Present

Transitioned from Alaska to Texas to provide full-time care for an ailing family member, managing medical appointments, coordinating care logistics, and handling daily responsibilities.

Choices Inc.; Housing Case Manager; Anchorage, AK 07/2022 – 09/2023

Located and secured vacant apartments for individuals with histories of homelessness, mental illness, and substance abuse, facilitating transitions into stable housing and ensuring access to allocated budgets of $1,100 for housing and $4,000 for furnishings. Supported over 150 individuals during tenure.

Developed housing treatment goals to build independent living skills, managing the entire process from initial planning to move-in while providing ongoing updates to the team on client housing progress.

Delivered individually tailored services across multiple areas, including education, vocational training, daily living skills, health and wellness self-management, relapse prevention, financial literacy, medication support, and integrated substance abuse treatment to promote client stability and independence.

Facilitated group sessions and enforced rehabilitation program participation, ensuring compliance with program requirements and fostering engagement to support long-term recovery and stability.

Arc of Anchorage; Case Manager, Community Living Services; Anchorage, AK 10/2021 – 06/2022

Delivered personalized support in education, employment, daily living skills, health management, financial literacy, and substance abuse recovery, equipping clients with tools for long-term stability and self-sufficiency.

Ensured placements met agency standards, licensing regulations, and DSDS/BHS service principles while coordinating with licensing personnel for the initial certification of Foster Care and Assisted Living Homes.

−Maintained compliance with licensing regulations and HUD requirements to ensure program integrity.

Supervised a team of 12 staff, managing 24/7 shift schedules to ensure continuous care for disabled and bedridden clients.

Reported known or suspected cases of abuse and neglect in compliance with Alaska Statutes and The Arc of Anchorage Abuse/Neglect Policies, ensuring adherence to legal and organizational standards for client safety.

9Star Agency; Work Services Specialist / Case Manager; Anchorage, AK 03/2019 – 10/2021

Assumed progressive responsibility in case management, connecting ATAP families with essential resources to overcome short-term employment barriers, including homelessness, transportation, childcare, and health challenges.

Managed a caseload of up to 95 clients monthly, ensuring timely support, resource coordination, and compliance with program requirements.

Applied welfare reform principles and the Work First philosophy to promote self-sufficiency and long-term stability.

Identified and managed crises involving hostile clients, provided referrals to community resources and training programs to enhance self-sufficiency, and prepared and participated in case review hearings to support client needs.

Assisted the State of Alaska Division of Public Assistance Compliance Administrators with audits by tracking error corrections and preparing client reports for supervisory review and auditor evaluation.

Consistently ranked among the top 2 at the agency for client job placements and training outcomes by building strong relationships with local companies and hiring managers to expand employment opportunities.

Transitioned to remote work during the pandemic (COVID19), shifting from in-person home visits to virtual service delivery to ensure continued client support and program accessibility.

Assistant Living Home Owner & Foster Care; Owner & Care Giver; Anchorage, AK 01/2001 – 12/2018

Provided direct caregiving services, including medical coordination, life skills development, and emotional support, while managing staffing, budgeting, and state licensing requirements to maintain high-quality care standards.

Ak Military Youth Academy (AMYA); Team Leader; Anchorage, AK 08/2009 – 03/2012

Supervised, counseled, and motivated at-risk adolescents (ages 15-19) from diverse backgrounds at the Alaska Military Youth Academy, overseeing training and development in a structured, military-style environment focused on life and academic skills.

Anchorage Police Department; Police Clerk 01/2004 – 10/2008

Efficiently managed police department records, ensuring accurate filing and quick retrieval of critical information, supporting law enforcement activities and compliance with legal standards.

Handled emergency (911) calls on department switchboard, efficiently routing to appropriate units for action; gathered data and composed detailed reports upon receipt of complaints to ensure accurate and timely service delivery.

Completed specialized training in the Alaska Public Safety Information Network (APSIN), enhancing skills in accessing and managing sensitive criminal justice information, crucial for supporting law enforcement operations and maintaining public safety standards.

SOA, Dept of Health & Social Services; AFDC Eligibility Technician; Anchorage, AK 01/1998 – 12/2000

Determined client eligibility and authorized benefits for public assistance programs, including AFDC, Food Stamps, Medicaid, Adult Public Assistance, General Relief Assistance, General Relief Medical, and Energy Assistance.

Conducted interviews and home visits, gathered required documentation, administered assessment tools, and developed tailored plans to identify and address client barriers, ensuring comprehensive support and service delivery.

Managed a caseload of 120+ cases annually, with incremental increases based on program complexity.

Partnered with community, private, state, and federal agencies to connect clients with training, tutoring, GED preparation, employment opportunities, and counseling services to support self-sufficiency and personal development.

Education & Continual Learning

Associate of Applied Science, Business: Brown Mackie College

RADACT Certified

MANDT Certificate

APSIN Certified

1st Aid/CPR Certified

Professional Affiliations

Providence Extended Care Hospital & Transitional Center: Volunteer

APOA: Executive Board Representative

ASEA: Executive Board Technical Representative

Alaska Regional Hospital: Chaplain

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