Dynamic Customer Experience Professional

Alina Miller

**** ****** *** ******* *****, Florida 33426, 513-***-****

*************@*****.***

Professional Summary

Driven professional with experience in delivering superior customer service and cultivating relationships through strategic influence and effective communication. Motivated individual committed to achieving and surpassing performance goals. Possesses strong skills in marketing and event coordination, encompassing both retail settings and collegiate athletic functions. Education

Bachelor of Science, Liberal Studies

Arizona State University, Tempe, Arizona - completed May 2024 Student Athlete - Women Gymnastic 2019-2023

Employment History

Clinical Affairs- Patient Access Center Representative NYU Health Langone, June 2025 - Present

● Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center in accordance with established NYU FGP guidelines.

● Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Patient Access Center performance goals.

● Manage conversations with a high level of sensitivity and use good judgment when determining and documenting appropriate disposition

● Using systems such as Salesforce, EPIC, and Microsoft Outlook to perform daily activities that involve appointments for patients.

Assistant Store Manager

Forever 21, August 2024 - March 2025

● Maintained an organized store layout, monitored inventory levels, resolved discrepancies and ensured accurate stock counts.

● Created visually appealing settings that promoted merchandise and ensured layout minimize blind spots, making it easier for staff to monitor activities.

● Co-facilitated team meetings to communicate goals and provide updates on corporate initiatives. Hostess/Server

Walk On Sports Bar, October 2022 – January 2024

● Efficiently managed reservations ensuring that guests were seated promptly, and needs were met.

● Acted as a liaison to communicate customer’s needs or requests to all appropriate staff. Community Engagement Chair

Arizona State University, Tempe, Arizona Feb 2020 - May 2022

● Led community outreach initiatives, fostering partnerships with local organizations.

● Orchestrated events that enhanced university-community relationships.

● Developed long-term community engagement strategy, aligning university goals with local needs.

● Initiated sustainable projects with lasting community impact. Additional Skills

● Digital Marketing Certification

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