Results-driven Senior Business Systems Analyst and UAT Lead

Roberta Sweeper

Current Location: Chicago, IL ***52 Phone: 773-***-****

Availability: 2 weeks from offer

LinkedIn: linkedin.com/in/robertasweeper

Summary:

·Results-driven Senior Business Systems Analyst and UAT Lead with 15+ years of experience delivering enterprise technology solutions across financial services, insurance, and regulatory-driven organizations. Proven track record of leading requirements gathering, business process reengineering, system integrations, and data-driven transformation initiatives that improve accuracy, compliance, and operational efficiency.

·Expert in full SDLC (Agile/SCRUM & Waterfall) with extensive experience in UAT, QA, and release management for large-scale migrations and COTS implementations. Adept at translating complex business needs into functional specifications, driving alignment across business, IT, and vendor teams.

·Hands-on with SQL, Power BI, Azure DevOps, Salesforce, Oracle, and Microsoft 365, supporting analytics, automation, and reporting.

·Experienced in UI/UX improvement recommendations, aligning system design with user needs and business goals to troubleshoot technical issues, provide resolutions, and communicate to stakeholders.

Select Accomplishments

Delivered enterprise platform migration impacting 200+ users, improving data availability and reporting accuracy by 40%.

Reduced system defect rates by 20% through rigorous UAT coordination and process refinement.

Authored over 100 functional and process guides to standardize business operations and enhance cross-office efficiency by 20%.

Led requirements and testing for multimillion-dollar technology upgrades, ensuring alignment with compliance and security frameworks.

Conducted training and onboarding programs for 100–500+ users, driving enterprise adoption of new platforms and analytics tools.

Recognized by leadership for bridging business and IT functions to improve system design, reporting quality, and user experience.

Core Competencies:

Business & Systems Analysis

Requirements Gathering & Documentation

SDLC (Agile / Waterfall)

User Acceptance Testing (UAT) & QA

Platform Migrations & System Integrations

COTS Implementations

SQL / Power BI / Oracle / Azure / DevOps / Salesforce / Unily/ Identity Management

Data Mapping & Analytics

Functional & Technical Specifications

Cross-Functional Stakeholder Collaboration

End-User Training & Adoption

Process Reengineering & Workflow Optimization

Compliance (HIPAA, SOX, Data Privacy)

Vendor Coordination & Project Delivery

Education:

Master of Business Administration (MBA), Technology Management

University of Phoenix

Master of Science (MS), Computer Science

University of Phoenix

Bachelor of Arts (BA) Degree, English

Augustana College

Professional Experience:

Emperion 06/2024 – 06/2025

Senior Business Systems Analyst

·Conducted business systems analysis to identify process gaps and recommend IT and workflow optimizations.

·Developed and maintained IT policies, procedures, and standards to ensure compliance with organizational goals.

·Led requirements gathering and change management efforts during system maintenance and upgrades, ensuring smooth adoption.

·Partnered with IT and Engineering teams to QA test, validate enhancements, and support system releases.

·Authored functional documentation, SOPs, and process guides that improved cross-office efficiency by 20%.

·Delivered end-user training and onboarding sessions for 100+ employees, driving adoption of new tools and processes.

·Resolved 50+ technical and system issues monthly, reducing response times by 30% and improving service delivery.

·Participated in audits and compliance reviews, providing recommendations to senior leadership.

Canopius US Insurance 03/2022 – 12/2023

Lead Business Systems Analyst

·Led software platform transition and integration initiatives, ensuring smooth adoption across multiple business units.

·Collaborated with vendor partners and system owners to define requirements, validate solutions, and resolve data issues.

·Directed design, validation, and post-implementation support activities for enterprise applications.

·Spearheaded a platform migration project, delivering onboarding and training for 200+ users across five departments.

·Conducted data analysis and issue resolution, improving data availability and reporting accuracy by 40%.

·Developed training materials and facilitated workshops and user sessions to support adoption of Power BI and SharePoint.

·Provided mentorship and user assistance to support teams, reinforcing security, compliance, and best practices.

CNO Financial Group 04/2014 – 03/2022

Senior Business Systems Analyst

·Partnered with business stakeholders, product managers, and technology teams to gather, analyze, and document requirements for enterprise platforms and external web applications.

·Gather requirements and document requests from the business, Evolve requirements into design specifications.

·Developed functional specifications, system interaction maps, and design documents to support system enhancements and business goals.

·Conducted UAT, regression testing, and release validation, coordinating schedules with offshore teams to ensure on-time delivery.

·Led platform and data migration projects, aligning new technology initiatives with operations and compliance standards.

·Created and refined user stories, ensuring business requirements were clear, testable, and development-ready for Agile teams.

·Authored and maintained technical resource guides, user documentation, and training materials supporting 500+ users across subsidiaries.

·Provided Tier 2 application support for 300+ end users, maintaining a 98% satisfaction rate.

·Delivered webinars, training sessions, and user groups to enhance system adoption and knowledge sharing.

·Recommended UI design modifications to ensure compliance with requirements, usability standards, and technical parameters.

·Designed and promoted analytics reporting for customer-facing sites, covering compliance validation, metrics, and performance monitoring.

·Coordinated with vendors and internal resources to manage release cycles, technical reviews, and system integrations.

·Contributed to peer review meetings, offering analysis and recommendations to improve system quality and delivery.

DTZ, a UGL Company 01/2008 – 03/2013

Program Manager

·Directed requirements gathering, technical validation, and implementation for offshore projects.

·Served as SME for financial reporting workflows and data compliance, ensuring accuracy and regulatory alignment.

·Managed CRM optimization initiatives, increasing user adoption and utilization by 35%.

·Conducted 25+ training sessions and workshops on new software implementations for global teams.

·Provided system support and resolution expertise for MS CRM, intranet, and extranet applications.

CNA Insurance 01/2002 – 12/ 2007

Business Analyst

·Led UAT and QA cycles for real-time quoting and CRM platforms, reducing defect rates by 20%.

·Created test cases, support documentation, and help desk resources to improve knowledge sharing and efficiency.

·Conducted software demos and user training sessions, accelerating onboarding and adoption of enterprise applications.

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